Customer Program Manager

Bilinguallink; Saguenay; On-site; CAD 110,000 - 140,000; Full time

Job summary

Bilinguallink in Canada seeks a Customer PM to lead telecom delivery programs. The role focuses on scope, schedule, and budget management, coordinating lab operations, and ensuring delivery with customer delight.

The ideal candidate has 3+ years in Telecom program management, PMP certification, and strong communication across cross-cultural, multi-geography teams to drive program success.

Qualifications

• Experience managing complex programs – scope, schedule, budget.
• Create and maintain program and project schedules.
• Track program and project issues through resolution using an Action Item Register.
• Coordinate OEM laboratory entry and exit activities.
• Coordinate customer laboratory entry and exit activities.
• Coordinate FOA site entry and exit activities.
• Coordinate production site entry and exit activities.
• Manage project and program scope.
• Manage project and program budgets and costs.
• Direct Project Managers assigned to the program and oversee project execution activities.

Responsibilities

• Coordinate OEM laboratory entry and exit activities.
• Coordinate customer laboratory entry and exit activities.
• Coordinate FOA site entry and exit activities.
• Coordinate production site entry and exit activities.
• Manage project and program scope.
• Manage project and program budgets and costs.
• Direct Project Managers assigned to the program and oversee project execution activities.

Skills

PMP Certified

Team management

Cross-cultural teamwork

Telecom delivery

Job description

Job Description & Skill Requirements: Customer PM

• Experience managing complex programs – scope, schedule, budget
• Co-ordination for Telecom lab operations
• Strong communication skills and experience working with Telco customers
• PMP certified

Required Experience

Program Management for Telecom Delivery and Care programs – at least 3 years’ experience in this role

• Create and maintain program and project schedules
• Track program and project issues through resolution using an Action Item Register
• Coordinate OEM laboratory entry and exit activities
• Coordinate customer laboratory entry and exit activities
• Coordinate FOA site entry and exit activities
• Coordinate production site entry and exit activities
• Manage project and program scope
• Manage project and program budgets and costs
• Direct Project Managers assigned to the program and oversee project execution activities

Skillset

PMP Certified

• Strong team handling skills and able to work with cross cultural and multi-geography teams
• Detail oriented approach to tracking timelines and follow ups closely
• Able to work with Telco customers and ensure delivery with customer delight
• Ability to manage multi-vendor ecosystem and handle dependencies without schedule impact
• Strong reporting skills to customer and to management