Customer Program Manager

Husky Technologies; Bolton; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the plastics manufacturing sector is seeking a Customer Program Manager to oversee contract management and customer relations. This role requires a strong engineering background and experience in project management, ensuring customer satisfaction and alignment with contractual obligations. The ideal candidate will possess excellent communication and organizational skills, with a focus on continuous improvement and customer service.

Benefits

Competitive compensation and benefits package

Opportunities for growth

Commitment to diversity and equal employment opportunity

Qualifications

• 3-5 years' experience in operations or technical project management.
• Expertise in injection molding technology and applications.
• Strong organizational skills and proficiency with relevant tools.

Responsibilities

• Lead contract planning and management to meet KPIs.
• Collaborate with teams to ensure contract commitments are met.
• Manage customer expectations and oversee contract milestones.

Skills

Project Management

Technical Problem Solving

Communication

Negotiation

Customer Focus

Education

Post-Secondary Mechanical Engineering degree

Tools

PowerPoint

Excel

PowerBI

SharePoint

ERP systems (e.g., SAP, BaanLN)

Job description

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Job Description

Title:

Customer Program Manager

Id:

19724

Type:

FullTime

Location:

Bolton, ON

Husky TechnologiesTM, a company with a strong foundation built on innovation, close customer relationships, a strong sense of community, and a unique culture and values, is looking for a Customer Program Manager with an engineering background. You will act as the technical liaison for clients with service contracts, overseeing the contract lifecycle from planning to sustainment, ensuring all contractual commitments including KPIs are met or exceeded.

Key Responsibilities

1. Lead the contract planning process, ensuring successful implementation and ongoing management to meet KPIs.
2. Collaborate with cross-functional teams to maintain contract commitments.
3. Manage all contract-related activities, ensuring timely completion and efficient execution.
4. Document and define all services included in the contract, ensuring they are scheduled and recorded properly.
5. Oversee customer expectations to align with contract objectives, ensuring satisfaction and managing renewals.
6. Plan and schedule contract milestones and be accountable for their delivery.
7. Generate and present progress reports and contract documentation internally and to customers.
8. Coordinate activities related to contract implementation and act as the primary contact for internal teams and customers.
9. Lead weekly calls with customers to manage relationships and escalate issues as necessary.
10. Schedule upcoming work with Field Service teams for seamless completion.

Qualifications

1. Experience in a preform or plastics manufacturing environment with understanding of operational KPIs.
2. A Post-Secondary Mechanical Engineering degree or equivalent, with 3-5 years' experience in operations or technical project management.
3. Proven project management and engineering experience, capable of technical discussions and problem-solving with customers.
4. Expertise in injection molding technology and applications (e.g., PET, Thin wall, Closures, Multilayer).
5. Customer-focused with excellent communication skills, capable of delivering technical reports and resolving issues with internal teams.
6. Strong organizational, negotiation, and project management skills, proficiency with PowerPoint, Excel (Pivot Table, Data Model), PowerBI, and SharePoint.
7. Knowledge of Service and customer issue resolution, ERP systems (e.g., SAP, BaanLN), and the 8D methodology.
8. Sales-oriented with the ability to assess business requirements and a mindset for continuous improvement.

Additional Information

Husky Technologies offers a competitive compensation and benefits package, with opportunities for growth. We are committed to diversity and equal employment opportunity. All offers are conditioned on background checks and accommodations for disabilities during the hiring process.