Customer Processing Representative

Canada Life Group; London; On-site; CAD 43,000 - 59,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Emphasis on Community

Job summary

Canada Life in London, Ontario is seeking a Customer Processing Representative to provide administrative support for Group Retirement Plans, including RRSPs, RPPs and DPSPs. You will work with a Group Retirement Services Specialist on daily caseloads and learn GPAS, following established processes.

The role emphasizes accuracy, data integrity, and timely processing of contributions, transfers, withdrawals, and disclosures, with opportunities to grow within a supportive team.

Qualifications

• Proficiency in Microsoft Office applications: Word, Excel, and Outlook.
• Ensures accuracy in processing transactions and maintaining records.
• Delivers responsive and professional service, addressing inquiries effectively.
• Able to prioritize tasks and meet deadlines in a high-volume environment.
• Identifies discrepancies, investigates issues, and recommends solutions.
• Communicates clearly and professionally, both verbally and in writing.
• Takes ownership of tasks and follows through to completion.
• Responds effectively to changing priorities and evolving processes.
• Works collaboratively with peers and stakeholders to achieve shared objectives.
• Experience with pension or benefits administration systems (e.g., GPAS) is preferred.
• Knowledge of registered plans (RRSP, RRIF, TFSA) and related regulatory requirements is an asset.
• Willingness to complete CEBS Fundamental Courses

Responsibilities

• Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards.
• Review and process member applications, verifying completeness and alignment with plan requirements.
• Execute interfund transfers and administer the movement of member assets across investment options.
• Process cash withdrawals and coordinate transfers between registered plans and external financial institutions.
• Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions.
• Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy.
• Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

GPAS

Tools

GPAS

Job description

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We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

• Manage the accurate and timely processing of group and individual contributions , ensuring compliance with internal policies and regulatory standards
• Review and process member applications , verifying completeness and alignment with plan requirements
• Execute interfund transfers and administer the movement of member assets across investment options
• Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
• Prepare and distribute member disclosures , monitor accounts in default status, and initiate appropriate follow-up actions
• Maintain and update member and plan information within GPAS , ensuring data integrity and accuracy
• Collaborate closely with administration team members and cross-functional partners , contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

• Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
• Ensures accuracy in processing transactions and maintaining records
• Delivers responsive and professional service, addressing inquiries effectively
• Able to prioritize tasks and meet deadlines in a high-volume environment
• Identifies discrepancies, investigates issues, and recommends solutions
• Communicates clearly and professionally, both verbally and in writing
• Takes ownership of tasks and follows through to completion
• Responds effectively to changing priorities and evolving processes
• Works collaboratively with peers and stakeholders to achieve shared objectives
• Experience with pension or benefits administration systems (e.g., GPAS) is preferred
• Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
• Willingness to complete CEBS Fundamental Courses

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The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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Location

London, ON, CA Montreal, Quebec, CA