Customer Planning Analyst

Tevapharm; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A global pharmaceutical company in Toronto is seeking a Customer Planning Analyst to manage forecasts and supply levels while collaborating across departments. The ideal candidate will have a background in business or sciences and at least 3-5 years of relevant experience, alongside strong analytical and communication skills. The position offers a hybrid working model with significant interaction with various teams.

Qualifications

• Minimum 3-5 years of experience in forecasting, supply chain, or related roles.
• Knowledge of the pharmaceutical market, including new product launches.
• Ability to develop accurate forecasts using market insights.

Responsibilities

• Develop high-quality forecasts by leveraging market knowledge.
• Manage forecasts and service levels for strategic accounts.
• Lead customer collaboration meetings to discuss recovery dates.

Skills

Analytical problem solving

Strong mathematical aptitude

Effective communication

Interpersonal skills

Education

Bachelor’s degree or College Diploma in Business, Supply Chain, Life Sciences, or related field

Tools

SAP/APO

Advanced MS Office skills (Excel)

IQVIA reporting/data

Job description

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Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

Customer Planning Analyst
Hybrid, 3 days onsite
Scarborough, Ontario

We are currently seeking a Customer Planning Analyst to join our team.

You will thrive in this position if you have a strong mathematical aptitude and enjoy analytical problem solving. You enjoy working with numbers and building business models to forecast probabilities. You have strong communication and organization skills; enjoy troubleshooting and resolving issues related to supply and demand. You have excellent interpersonal skills, a professional attitude and the ability to interact with all levels of an organization.

How you’ll spend your day

• Market/industry knowledge:new product launch/listings, generic penetration/erosion, government policy and customer knowledge (i.e., listing, regulations, formulary management assumptions and knowledge that can be translated into forecast assumptions and changes)
• Ensure that high quality forecasts are developed by leveraging market, customer and product knowledge in combination with Teva production plans to develop product plans and forecasts that best represent the Teva business and manage growth and new business.
• Chair and communicate in customer collaboration meetings recovery dates, back orders and product plans.
• Manages the forecasts, supply and service levels for all strategic and private label accounts.
• Prepare relevant material/analytical support to facilitate all relevant departments with product life cycle management, capacity planning, safety stock levels, obsolete analysis or inventory shortages.
• Prepare new product forecasts using input from IQVIA data, Marketing and Sales, Project Management (PMO), external contacts.
• Preparation (in conjunction with PMO/Supply) of new product market share scenario review or product obsolescence review at monthly NPIM meetings.
• Work with Market Access, Marketing and Customer Care to ensure proper set-up of all New Product launches.
• Analyze and make changes to the reserve quantities with the objective of preventing stock outs for strategic accounts while minimizing and managing the back orders for all other accounts.
• Develop allocation plans when inventory does not cover the total demand to optimize profit and service as well as protect long term business.
• Work with supply planning in the management of ATP dates for all customers. Provide supply chain feedback on product priorities.
• Develop and publish the weekly backorder reports and Drug Shortage details.
• Management of all new customer listings to bring on new demand and protect the listings ongoing. Collaborate with supply chain and customers on inventory plans, update forecasts, the listings database and applicable reserve tables.
• All other tasks as required

Your experience and qualifications

• Education:Bachelor’s degree or College Diploma in Business, Supply Chain, Life Sciences, or a related field.
• Experience:Minimum 3-5 years of experience in forecasting, supply chain, or related roles.
• Knowledge of the pharmaceutical market, including new product launches, generic market dynamics, government policy, and customer requirements.
• Ability to develop accurate forecasts using market, customer, and product insights, as well as production plans.
• Leading customer collaboration meetings and communicating supply updates, recovery dates, and product plans.
• Demonstrated experience managing forecasts, supply, and service levels for strategic and private label accounts.
• Analytical skills to optimize reserve quantities, prevent stock outs, and manage back orders.
• APICS certification is an asset
• Sound knowledge of statistical forecasting techniques.
• Hands-on experience with advanced planning systems (i.e. SAP/APO Advanced MS Office skills, specifically Excel)
• Strong knowledge of IQVIA reporting / data

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

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Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.