Customer & Partner Governance Manager

Saol Assurance d.a.c.; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A prominent life assurance company in Toronto is seeking a dynamic leader to spearhead customer-focused strategies and ensure compliance in a regulated environment. The role involves managing significant projects, fostering relationships with stakeholders, and developing a team of professionals dedicated to delivering innovative insurance solutions. Candidates are expected to have a strong background in product management within the life insurance sector alongside excellent leadership and communication skills.

Benefits

Flexible working

Excellent benefits

Qualifications

• Proven experience in Product and Proposition management in life insurance.
• Ability to influence senior stakeholders and foster relationships.
• Experience in managing large scale projects with challenging timelines.

Responsibilities

• Guide and enable superior customer outcomes while ensuring governance.
• Lead strategic delivery across Products, Financial Advice, and Digital.
• Mentor a team of professionals, fostering a culture of excellence.

Skills

Leadership

Communication

Risk Management

Education

Relevant degree and regulatory qualification (e.g., QFA)

Job description

Who are we?

We’re Saol Assurance. We’re a Life Assurer offering protection, pensions and investment products. We are a progressive and purposeful business that aims to have a positive impact on society. We are reshaping the Irish financial industry and our focus is on building a life insurance company that provides relevant, quality solutions that empower customers to take control of their financial wellbeing.

Trading as AIB life, we help AIB customers prepare for retirement, protect their loved ones and invest in a flexible way

We’re on a mission to make financial security easier, by simplifying our products and by building smart financial tools that live on the AIB app, that help AIB customers stay on track.

We’re a joint venture between two firms with a deep history: AIB and Great-West Lifeco.

Why work with us?

We are striving to create an environment where each of us feels like we belong, can be at our best and is valued for our unique perspectives and talents.

With an opportunity to be part of building a brand new life insurance company we offer flexible working and excellent benefits along with a strong and supportive team culture

Does this sound like something that you want to be part of?

Leading a broad remit that spans both the Life and Banking sectors, this role provides the opportunity to be at the centre of influencing and promoting financial wellbeing for millions of Irish customers.

As a scaling business with a start-up mentality and significant growth plans, we offer an opportunity to grow with our company through competitive and flexible work practices, together with tailored training and development opportunities.

With the opportunity for direct engagement with the Executive Committee, and exposure to senior stakeholders across our Distribution Partner and external third parties, this role will shape customer focussed strategies and lead a team in the delivery of market leading customer outcomes.

Accountabilities will include:

• Customer Outcomes - Guide and enable the delivery of superior customer outcomes with a consistent commitment to the highest levels of integrity, governance and compliance.
• Strategic Delivery - Lead and enable the delivery of strategic projects across Products, Financial Advice and Digital Proposition agendas.
• Distribution Relationship Management – Lead the relationship management and engagements with our Distribution Partner across a breadth of strategic initiatives and governance programmes.
• Partner Management - Build collaborative relationships, both internally and with other external Partners, at a senior level, to positively influence the outcomes of decisions and gain commitment from stakeholders to deliver across a range of our customer agendas.
• Risk – Design & implement proactive risk management practices fit for a scaling business that consider the impacts of decisions on customers, and on the business. Lead the wider business in the robust management of risks and issues that factor the regulatory and conduct standards of a regulated industry.
• Governance - Management of the highest level decision making committees in a regulated industry, (including across Product, Pricing, Advice and Customer Conduct agendas).
• People Leadership – Lead, develop and mentor a team of professionals, guiding their professional development, embedding a culture of excellence and enabling delivery to the highest standards.

You will need to show us that you:

• Have proven experience in Product and Proposition management in a life insurance company, in a distributor of wealth products or within financial services to deliver a range of customer strategies.
• Hold a relevant degree and regulatory qualification, (e.g., QFA) .
• Foster and influence relationships with a range of senior stakeholders, both internal and external, to implement collaborative ways of working and engagement models that deliver common objectives.
• Demonstrate the management of external and internal forces, both regulatory and competitive, that influence and challenge the development and lifecycle management of Products & Propositions, while advocating for the best interests of the customer.
• Lead teams to display a future-proofing mindset, delivering customer innovation and market leading solutions that factor end-to-end perspectives. Develop alternative, creative and sustainable approaches to problem solving while managing ambiguity.
• Proven experience in working to challenging timelines, displaying the ability to project manage, and deliver large scale projects while building and maintaining relationships with both internal and external stakeholders.
• Excellent interpersonal, leadership and communication skills with the ability to influence.