Customer Operations Specialist

ABB; Quebec; On-site; CAD 45,000 - 65,000; Full time

Job summary

ABB, a leader in automation and electrification, is seeking a Customer Operations Specialist to enhance customer satisfaction. In this role, you will manage inquiries, resolve disputes, and ensure proper order processing. We're committed to fostering a diverse environment and welcome all qualified applicants.

Qualifications

• Proven experience in customer service or a related role.
• Exceptional communication skills in both French and English.
• Proficiency in order processing systems.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Address customer disputes and claims promptly.
• Maintain accurate records of customer interactions and resolutions.

Skills

Customer service

Communication

Analytical skills

Education

College or university diploma

Bachelor’s degree in business or communications

Tools

Microsoft Office Suite

Order processing systems

SAP

Job description

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:

Superviseure, entrée de commande




ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.

We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

Your Role: Own the Challenge

• Act as the primary point of contact for customer inquiries, concerns, and claims, providing clear, professional, and comprehensive responses.
• Address customer disputes and claims promptly, investigating and analyzing issues related to orders.
• Collaborate closely with cross-functional teams to ensure quick and satisfactory resolution of customer issues.
• Maintain accurate and thorough records of customer interactions, claims, and resolutions for reporting and analysis purposes.
• Identify recurring issues or trends in customer disputes and recommend process improvements to minimize future incidents.
• Ensure adherence to company policies and procedures when addressing customer concerns.
• Accurately and efficiently enter customer orders, ensuring all details are correct for order execution.
• Assist customers with order placement and ensure complete handling of requests, including order changes, expediting, and tracking.
  
  
  

What It Takes To Run What Runs The World

• College or university diploma or equivalent required; bachelor’s degree in business, communications, or related field preferred.
• Proven experience in customer service or a related role, with a strong track record of effectively handling customer inquiries and resolving disputes.
• Proficiency in order processing systems and Microsoft Office Suite; SAP experience is an asset.
• Exceptional communication skills in both French and English, with a focus on professionalism, empathy, active listening, and clarity.
  
  

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld


ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

• Women
• Indigenous peoples
• Members of visible minorities
• Persons with disabilities
  
  

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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