Customer Operations Specialist

General Mills - Europe/Australasia; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global food company is seeking a Customer Operations Specialist in Mississauga, Canada. The role involves managing customer orders, resolving service issues, and working closely with various teams to enhance operational efficiency. The ideal candidate will have a Bachelor's degree and strong communication skills. This position requires proactive problem-solving and teamwork abilities.

Qualifications

• Ability to manage multiple responsibilities and demands in a fast-paced work environment.
• Ability to think proactively and to make decisions independently.
• Ability to identify and execute process improvement opportunities.

Responsibilities

• Receive and process customer orders ensuring they meet policies.
• Manage and resolve service issues to meet customer needs.
• Work closely with teams to execute merchandising events.

Skills

Strong communication skills

Highly self-motivated

Strategic problem-solving skills

Teamwork skills

Education

Bachelor’s degree

Tools

SAP

Microsoft Office

Excel

Job description

OVERVIEW

The Customer Operations Specialist manages select operational components of one or more General Mills customers, acting as the point of contact for all service matters related to the customer. The role is responsible for three major facets of customer operational activity: Order management, Service issue resolution, and Supply Chain efficiencies. This specialist works closely with the, General Mills Supply Chain, and customer personnel to ensure accuracy and ease of transactions while continually improving process efficiency.

KEY ACCOUNTABILITIES

• Receive and process customer orders, ensuring that orders filed meet General Mills policies
• Manage and resolve service issues; devise a solution that best meets both General Mills’ and the customer’s needs
• Work closely with the Customer Operations team (i.e. Customer Replenishment Analysts), Customer Shipping Facilities, customer, and Field sales to execute merchandising events
• Communicate with Field sales and Trade team to ensure accurate invoiced pricing
• Identify and analyze business opportunities to maximize efficiencies and/or enhance General Mills’ relationship with the customer

MINIMUM QUALIFICATIONS

• Bachelor’s degree
• Strong communication skills
• Highly self-motivated
• Strategic problem-solving skills
• Ability to think proactively and to make decisions independently
• Ability to manage multiple responsibilities and demands in a fast-paced work environment
• Strong teamwork skills including cross functional collaboration
• Ability to develop and sustain long-term business relationships

PREFERRED QUALIFICATIONS

• Ability to identify and execute process improvement opportunities
• Ability to develop and sustain long-term business relationships
• Computer proficiency – SAP and Microsoft Office, experience with Excel

ADDITIONAL CONSIDERATIONS

• Applicants for this position must be currently authorized to work in Canada on a full-time basis. General Mills will not sponsor applicants for this position for work visas.