Customer Onboarding Specialist - Ontario

Visa Hunt; Ottawa; Hybrid; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Remote work

RRSP

Health insurance

Paid time off

Training allowance

Onboarding program

IT equipment provided

Growth opportunities

Job summary

MEDFAR Clinical Solutions is seeking a Product Deployment Specialist to help clinic staff use our web-based EMR and ensure deployments fit each clinic’s realities. You will join a multidisciplinary team that welcomes new clients and guides them in adopting our care management solutions.

Main responsibilities include onboarding, planning the technology setup, implementing functional interfaces, developing IT clinical processes, delivering remote or on-site deployments, and providing training to

Qualifications

• Post-secondary studies in health, education, health software, or project management.
• 2–3 years of relevant experience in project management and software deployment.
• Excellent customer service and clear communication in French and English.

Responsibilities

• Assist onboarding to define customer needs and plan deployments.
• Plan and prepare the technology setup for MEDFAR products.
• Implement functional interfaces required for deployment.
• Develop IT clinical processes to optimize EMR usage.
• Deliver remote and on-site deployments and provide training to clinic staff.

Skills

Project management

Customer service

Bilingual communication

Education

Post-secondary studies in health/education/software

Job description

As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.

Main Responsibilities

• Be an integral part of the onboarding team by helping to define the needs of new customers.
• Plan and prepare the technological park required for the deployment of MEDFAR’s products.
• Implementation of functional interfaces required for the deployment of our products.
• Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
• Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
• Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
• Organize Q&A sessions for clients at clinics.
• Design presentations and write project reports.
• Support clients throughout the process.
• Apply corrective and preventive interventions while targeting the improvement of clinical processes.

Contribute to our team with your strengths:

• Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.
• 2 to 3 years of relevant experience in project management and software deployment.
• Strong sense of organization and structure of a work plan.
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
• Excellent communication in French & English, both orally and in writing.

Working conditions:

• Location: Ottawa and surrounding areas
• Employment Type: Permanent, full-time (40 hours per week)
• Work Model: Remote
• Languages: Bilingual (French and English), both written and spoken, is required
• Travel: Regular travel required; frequency may vary by week
• Requirements: Valid Class 5 driver’s license and access to a vehicle
• Availability: Flexibility in schedule and ability to travel throughout Ontario

What’s in it for you?

By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.

• Remote work and flexibility (supporting work-life balance)
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks + 1 additional week between Christmas and New Year
• Annual training allowance ($1,500) to support your professional development
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
• A company culture focused on transparency, collaboration, and innovation

Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.

MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).

Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.