Customer Onboarding Coordinator

Henry Schein One group; Vancouver; Hybrid; CAD 70,000 - 78,000; Full time

Job summary

An innovative firm is seeking a New Client Onboarding Coordinator to ensure a seamless onboarding experience for new customers. This hybrid role involves managing the onboarding process, acting as the main contact for clients, and collaborating with various teams to facilitate smooth transitions onto software platforms. The ideal candidate will have strong project delivery experience, attention to detail, and excellent problem-solving skills. Join a dynamic environment where your contributions will directly impact customer satisfaction and success, and enjoy a range of benefits including flexible vacation and health coverage.

Benefits

3% RRSP matching

Comprehensive health benefits plan

3-week paid vacation

Unlimited paid flex days

Paid Birthday off

Qualifications

• 2-5 years of experience in program and project delivery.
• Strong attention to detail and excellent time management skills.

Responsibilities

• Guide new customers through their onboarding journey.
• Coordinate with cross-functional teams and manage onboarding projects.

Skills

Program and project delivery experience

Attention to detail

Time management skills

Decision making

Problem-solving skills

Innovative thinking

Job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.

How you’ll make an impact:

As a New Client Onboarding Coordinator, you will be critical in guiding our new customers through their onboarding journey, ensuring a smooth transition onto our software platforms. You will be the main point of contact for new customers and will be responsible for scheduling onboarding activities, coordinating with cross-functional teams, and arranging all required documentation. You will manage the end-to-end onboarding process and ensure the customer experience is as effortless as possible for our customers.

This is a hybrid role, with two days in office, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.

What you’ll do:

1. Act as the main point of contact for customers through the onboarding process, from post-sale to go-live date.
2. Conduct kick-off calls with key stakeholders such as Practice Managers, Office Managers, Dentists, and manage customer expectations.
3. Monitor and manage simultaneous onboarding projects, adjusting where necessary to minimize issues and ensure key milestones are being achieved.
4. Coordinate and liaise with cross-functional resources such as Installs, Conversion, and Training consultants.
5. Coordinate internal handoffs and responsibilities to minimize customer touchpoints and remove duplication of effort.
6. Contribute to a culture of continuous improvement, suggesting new ways of working that reduce the friction from customer onboarding.
7. Take ownership of the outcome, which is a successful customer onboarding, regardless of area of responsibility – i.e. we do what it takes to make sure everything just works and the customer is set up for success.

What you’ll bring with you:

1. 2-5 years of program and project delivery experience.
2. Strong attention to detail.
3. Curiosity and growth mindset.
4. Innovative thinking with the ability to find creative solutions.
5. Excellent time management skills and the ability to jump between tasks.
6. Strong decision making, analysis and problem-solving skills.
7. The ability to thrive in a dynamic, entrepreneurial work environment.

Our Recruiting Process:
We try to make our process as simple as possible while still giving us opportunities to learn about each other.

1. Intro/screening call.
2. Short online behavioural and cognitive assessment.
3. Interview with Hiring Manager.
4. Panel Interview.

Compensation & Benefits:
The posted range for this position is between $70,000 CAD - $78,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

• 3% RRSP matching.
• Comprehensive health benefits plan, including 100% drug coverage.
• 3-week paid vacation, growing up to 5 weeks with tenure.
• Unlimited paid flex days.
• Paid Birthday off.