Customer Master Data Specialist

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working(R) by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

The Customer Master Data Specialist is responsible for the accurate, efficient and effective management of Grainger’s customer master data and customer hierarchies. The CMD Specialist handles all internal and external requests for new accounts or updates to existing accounts in accordance with internal policies to ensure the accuracy and quality of customer master data.

Job Responsibilities (You Will):

1. Creates and maintains Customer Master Data for the business units based on information provided by the business and/or Customer, verifying that the appropriate information is supplied for input into SAP.
2. Reviews the information for completeness and accuracy based on the business requirement/process.
3. Offers guidance, recommendations and solutions to business partners and customers to ensure an effortless customer experience through the effective management of Customer Master Data.
4. As the subject matter expert, raise issues and risks relating to CMD with a thorough understanding of the impacts through the OTC stream and work to resolve issues in an efficient, accurate and timely manner.
5. Collaborate with business partners and customers to understand and ensure that all new or re-alignment of CMD restructuring and/or complete clean-up for work deemed as a project is completed accurately and within agreed to time frames.
6. As part of the FS call centre, the CMD Specialist must maintain the highest ethical and professional standards at all times, demonstrating flexibility and accessibility both personally and for the department to ensure that all applicable laws and statutory requirements are communicated, followed and adhered to pertaining to credit, collections and reporting.
7. Flexibility and the ability to prioritize sundry duties as required.

Education/Experience (You Have):

1. Secondary diploma (minimal).
2. 1 to 3 years SAP customer master data experience in a large complex National organization.
3. Solid credit/collection experience with excellent organizational skills and a proven ability to plan and deliver accurate results.
4. Proven speed and accuracy in data entry within a Windows based environment.
5. Ability to effectively balance workflow and the needs of the business simultaneously in an environment of competing internal/external customer priorities.
6. Familiarity with credit and collection guidelines and limitations under the Privacy Act.
7. Bilingual French/English an Asset (verbal and written).

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage.
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns.
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
• Educational & Professional Membership Fee Assistance program.
• Employee discounts, team member perks and more!

DEI Statement

We encourage you even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.