Customer Master Data Specialist

ABB Schweiz AG; Saint-Jean-sur-Richelieu; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global market leader in electrification is seeking a Customer Master Data Specialist in Saint-Jean-sur-Richelieu, Canada. This hybrid role involves ensuring the efficiency and accuracy of customer master data management. Ideal candidates will possess a degree in a relevant field and 2-5 years of experience in data management. Strong communication and analytical skills are essential for success in this position.

Qualifications

• 2-5 years experience in data management, IT, or related functions.
• Proven proficiency in ERP and CRM systems.
• Strong ability to analyze large datasets.

Responsibilities

• Maintain customer master data efficiently and accurately.
• Document and update work procedures for system maintenance.
• Act as a super user and support training for other specialists.

Skills

Data management

Problem-solving

Communication

Data analysis

Attention to detail

Education

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field

Tools

ERP (e.g., SAP)

CRM systems (e.g., Salesforce)

Microsoft Office Suite

SQL

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

Den här positionen rapporterar till:

Sales Support Manager

Your Role: Own the Challenge

In this role, you will have the opportunity to be responsible for the end-to-end operation of customer master data lifecycle including creation, update, and archival/deletion of the master data, by following the standards and quality requirements of the domain. Each day, you will provide support on customer master data management processes. You will also showcase your expertise by understanding the impact of the customer master data maintained and accordingly providing guidance to others on the related matters.

The work model for the role is: hybrid, with 2 days per week at Saint-Jean-sur-Richelieu.

This role is contributing to the customer master data in Electrification, Installation Products division of ABB,in Canada.

You will be mainly accountable for:

• Ensuring that the cusotmer master data is maintained efficiently and accurately in all systems, within your scope of responsibility.
• Documenting, reviewing, and updating the work procedures pertaining to all aspects of system maintenance.
• Participating in the elimination of non-conformance and adopting the ‘first-time right’ approach to assist in the overall resolution of quality issues.
• Acting as a customer master data super user, when needed and providing support and training to other Customer Master Data Specialists and master data professionals in your area of responsibility.

What it takes to run what runs the world

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 2-5 years experience in data management, IT, or related business functions.
• Proven proficiency in ERP (e.g., SAP) and CRM systems (e.g., Salesforce).
• Strong ability to analyze large datasets and extract actionable insights.
• Excellent problem-solving skills to address data inconsistencies and issues.
• Strong verbal and written communication skills for effective stakeholder interaction.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and SQL.
• Understanding of business processes related to sales, marketing, and customer service.
• Adaptability to learn new systems and manage multiple tasks effectively.
• Attention to detail to ensure data accuracy and completeness.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

ABB värdesätter våra medarbetares dedikation, engagemang och expertis. Som en arbetsgivare som tillämpar jämställdhet i anställningsförhållanden tror vi på en inkluderande och mångsidig arbetsstyrka. Vi är fast beslutna att säkerställa att våra policyer och praxis överensstämmer med programmet för jämställdhet i anställningsförhållanden, och strävar efter en arbetsstyrka som verkligen representerar de fyra utsedda grupperna:

• Kvinnor

• Ursprungsbefolkning

• Medlemmar av synliga minoriteter

• Personer med funktionsnedsättning

ABB är engagerat i att tillhandahålla rimliga anpassningar för sökande med funktionsnedsättning och uppmuntrar kandidater att själva identifiera sig under ansökningsprocessen.