Customer Marketing Manager (Fixed-Term Contract)

Job Description :

Job Title : Customer Marketing Manager

Our Marketing team are creators, helping to build and nurture some of the world’s most loved brands. We craft amazing connections with people around the world to celebrate our brands’ legacies and reimagine them for the world today, and into the future!

Everything we do is underpinned by a deep understanding of our consumers, behaviours, trends, and technologies. Using our genius and creativity, we unlock our brands’ uniqueness, understand their purpose, and put them at the heart of celebrations everywhere. Together, we’re celebrating diversity and challenging stereotypes through our advertising and marketing. Wherever your talents lie, from Design to Consumer Planning, you’ll be celebrated and supported in our inclusive culture!

About the role :

The Customer Marketing Manager – Liqueurs & NA Whiskies (FTC) will lead the development of all BTL branded program elements, ensuring the brand strategy is properly represented in retail, On Premise (OP) and other customer focused experiential environments.

Each Customer Marketing Manager creates programs in collaboration with their brand partners, establishing how the programs will be implemented and developing the supporting sales materials required to enable gold standard execution at the point of purchase. They will work independently or with our creative agencies to develop program ideas and ensure all creative elements are ready on time for national and regional program execution.

Customer Marketing Managers are also responsible for communicating these programs to Diageo Canada and our Broker partner within proper lead-times, nine months “planned” and six months “ready” and two months “execute” to ensure Diageo Canada and our Broker partners have sufficient time to plan and deliver best in class execution.

The primary role of the Customer Marketing team is to develop national below the line (BTL) programming that is grounded in consumer, shopper, and customer insights to enable Diageo and our customers to win at the moment of choice.

This is done by collaboratively working with our Diageo Brand, Sales and Insights teams. The Customer Marketing Team also develops our national sales execution tools for our Diageo and Broker sales teams. Each Customer Marketing Manager will own the above for their assigned categories and brands in Canada, including category reviews and a deep understanding of distribution, volume, and performance opportunities.

Role Responsibilities:

This role is accountable to create and deliver commercial programs with executional selling materials on time and in full to key partners, to achieve category and Diageo Canada volume growth targets. In addition, the successful candidate should have a deep understanding of their brands and categories.

Key Outputs and Results :

• Accountable for building the national BTL strategy within the total Brand Plan
• Development National BTL programs including POS Tools, displays, creative, selling materials delivered on-time and in-full
• Responsible for the National BTL Budget Management
• Creation of incremental National Retail and OP programs for their respective brands/categories to help close gaps and/or capitalize on existing or new opportunities
• Develop National content for sell sheets, selling decks and launch kits
• Meet deadlines to coincide with our continual planning cycle and executional calendar of 9 months planned, 6 months ready, 2 months execute
• Collaborate with the Diageo Canada and Broker Sales teams to build tools and programs that drive our key pillars
• Collaborate with our Diageo sales and Broker teams to develop plans that improve Diageo’s visibility at points of Shopper engagement, both Retail and On Premise
• Own the development of customer focused experiential events to support our brand strategies
• Communication of program tools and objectives to Diageo and our Broker nationally
• Lead and build relationships with key Below-the-Line (BTL) agencies and CPG partners
• Create all the elements required for Retail and OP programs within Canadian regulation and the Diageo Marketing Code, including:
  • BTL Creative
  • Print-on-Demand (POD) Assets
  • POS Tool selections, including approved packaging design where necessary
  • In-Store Displays
  • Kitted programs for brand execution
  • Selling material content
• “Bring Diageo brands to life” with our Liquor Jurisdictions and OP customers
• Champion our Canadian compliance agenda in all that we do
• Hybrid work environment with the expectation to be in the Toronto office 3x/week

Experience / skills required:

• Undergraduate degree required
• Minimum 5 years’ work experience within Sales and Trade Marketing
• Proficient in Microsoft Office applications, including Outlook, PowerPoint, and Excel
• Excellent written communication skills
• Self-Starter
• Organized and able to prioritize multiple tasks effectively
• Demonstrated leadership, teamwork, and analytical skills
• Strategic thinker with a proactive and creative approach
• Adaptable and enthusiastic about working in a fast-paced and dynamic environment
• Able to communicate well with others and collaborate as part of a team

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense.

This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Downtown Toronto

Additional Locations :

Job Posting Start Date :

2025-02-21

Salary Range:

Minimum Salary:

$81750

Maximum Salary:

$136250

At Diageo certain roles are eligible for additional rewards, including annual incentive payment and stock awards. US-based employees are eligible for healthcare benefits, retirement benefits , short-term and long-term disability coverage, basic life insurance, wellness benefits and industry leading parental leave, among others. (Benefits/perks listed may vary depending on the nature of your employment with Diageo and the country where you work.) The salary range displayed is the salary range for the role’s primary location.