Customer Manager, Loblaws Enterprise

BSBF; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading global consumer products company in Toronto seeks a Customer Manager to manage relationships and achieve sales targets. The ideal candidate will have a Bachelor's degree and 3-5 years in customer development within the consumer products industry. Responsibilities include developing customer plans, leveraging analytics, and collaborating with teams. This full-time position offers a hybrid work model.

Qualifications

• 3-5 years of experience in a Customer Development role within the consumer products industry.
• Experience managing a P&L for a multi-million dollar business.
• Strong ability to work cross-functionally and collaborate internally and externally.

Responsibilities

• Develop, negotiate, and implement a Customer Plan to achieve financial and 5P objectives.
• Utilize Category Management Tools to understand data and uncover opportunities.
• Collaborate with cross-functional teams to build business opportunities.

Skills

Customer Service

Account Management

Sales Goals

Analytics

CRM

Trade Shows

Education

Bachelor's degree

Tools

Nielsen

LDIA

Atlas

Job description

No Relocation Assistance Offered

Job Number#168474 - Toronto Ontario Canada

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries, specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative, growth-oriented company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Overview

The Customer Manager manages all aspects of Colgate's relationship with the customer. This position negotiates with the customer to achieve the company's 5P strategies for all brands/categories and deliver annual sales/share targets within spending parameters. A key member of the Customer Development Organization, the incumbent will help drive superior business results through relationship building, solid analytics, program evaluation, and development and delivery of business plans.

What You Will Do

• Develop, negotiate, and implement a Customer Plan to achieve Financial and 5P objectives for all of Colgate's brands/categories and deliver annual sales/share targets.
• Utilize available Category Management Tools (e.g., Nielsen Desktop, Atlas, LDIA) to understand consumption and shipment data, identify performance trends, and uncover opportunities.
• Collaborate with cross-functional teams such as Customer Development, Marketing, and Supply Chain to build business opportunities and ensure planning accuracy.
• Maintain weekly touchpoints with eCommerce teams.

Basic Qualifications

• Bachelor's degree
• 3-5 years of experience in a Customer Development role within the consumer products industry
• Experience in developing strategies and plans responding to shopper/customer trends to meet commercial goals
• Experience managing a P&L for a multi-million dollar business
• Proficient in LDIA, Nielsen, Numerator, and Atlas tools

Preferred Qualifications

• Category Management experience
• 1-3 years of experience managing Grocery customers as a Customer Manager
• Previous experience supporting Loblaws
• Strong ability to work cross-functionally and collaborate internally and externally

Our Commitment to Inclusion

Our journey begins with our people—developing talented individuals from diverse backgrounds and perspectives to best serve our consumers worldwide. We foster an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (U.S. positions), or any other characteristic protected by law.

Reasonable accommodations during the application process are available for persons with disabilities. Please complete this request form if you require accommodation.

LI-Hybrid

Required Experience

Manager

Key Skills

SAAS, Customer Service, Cloud, Healthcare, Account Management, CRM, Salesforce, Infrastructure, Client Relationships, New Customers, Territory, Trade Shows, Sales Goals, Sales Process, Analytics

Employment Type: Full Time

Experience: years

Vacancy: 1