Customer Lifecycle Operations Specialist

Boomi; Burnaby; On-site; CAD 114,000 - 143,000; Full time

Job summary

A leading technology firm in Metro Vancouver is looking for a Customer Lifecycle Operations Specialist to enhance the customer journey and drive product adoption initiatives. The ideal candidate will have over 8 years of experience, focusing on developing scalable systems to improve engagement and onboarding efficiency. This is a full-time position offering a salary of CAD 114,000 to CAD 143,000 plus bonuses.

Qualifications

• 8+ years of related experience working with the customer journey.
• Experience supporting Product-Led Growth (PLG) strategies.
• Proven ability to design, build, and optimize internal customer programs.

Responsibilities

• Design and optimize early lifecycle processes.
• Drive product adoption initiatives.
• Operationalize engagement strategies.
• Collaborate cross-functionally with teams.

Skills

customer journey

product engagement metrics

user behavior analytics

process improvement

automation

analytical mindset

Education

Bachelor’s Degree in a related field

Tools

Pendo

Gainsight

Salesforce

Job description

Customer Lifecycle Operations Specialist

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About Boomi And What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

About Boomi And What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

How you'll make an impact :

This role plays a vital part in shaping and optimizing the early stages of the customer journey—from first touch through early adoption—ensuring customers realize value quickly and consistently.

This role sits at the intersection of Customer Success and Marketing Operations. You’ll be responsible for developing and refining internal workflows, systems, and engagement programs that drive measurable improvements in product usage and onboarding efficiency. If you're passionate about delivering impact behind the scenes and love building scalable systems that improve customer experience, this role is for you.

What you’ll do :

• Design and optimize early lifecycle processes : Build scalable workflows and lifecycle programs that streamline onboarding and improve time-to-value
• Drive product adoption initiatives : Use data-driven insights to identify points of friction and implement interventions that promote healthy usage patterns
• Operationalize engagement strategies : Create and refine internal frameworks, playbooks, and automation rules that support in-product and out-of-product onboarding experiences
• Leverage leading platforms : Build and manage engagement and tracking systems using tools like Pendo, Gainsight, and Salesforce
• Collaborate cross-functionally : Work closely with Customer Success, Product, and other Marketing teams to align lifecycle programs with business goals and user needs
• Continuously improve and iterate : Use a test-and-learn approach to refine lifecycle touchpoints, content delivery, and engagement cadences

The Experience You Bring :

8+ years of related experience working with the customer journey, product engagement metrics, and user behavior analytics

Experience supporting Product-Led Growth (PLG) strategies or digital customer engagement models

Enthusiasm for process improvement, automation, and internal enablement

Proven ability to design, build, and optimize internal customer programs and operational processes

Experience working with Pendo, Gainsight, and Salesforce

Strong analytical mindset with the ability to translate insights into operational improvements

Bonus Points If You Have :

Bachelor’s Degree in a related field

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

Boomi is committed to fair and equitable compensation practices. The base compensation for this position in Vancouver, B.C. ranges between 114,000 - 143,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, and experience.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [e-mail]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Software Development

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