Customer Learning Lead, Cloud Learning Services

Google; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic professional to join their Cloud Learning Services team. In this role, you'll be pivotal in ensuring customers maximize their use of Google Cloud offerings. Your responsibilities will include structuring learning programs, managing key partnerships, and collaborating with various internal teams to drive business success. This position offers the chance to work closely with executive-level clients, fostering relationships that lead to impactful digital transformations. If you're passionate about technology and eager to help organizations thrive in their digital journeys, this opportunity is perfect for you.

Qualifications

• 3 years of experience in sales, client management, or professional services.
• Experience in driving digital transformations using cloud solutions.

Responsibilities

• Structure learning programs and proposals while managing partners.
• Deliver monthly reviews to internal stakeholders and foster customer relationships.

Skills

Client Management

Sales Experience

Digital Transformation

Communication Skills

Project Management

Fluency in French

Education

Bachelor's Degree

Job description

corporate_fare Google place Toronto, ON, Canada

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Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 3 years of experience in training, sales, client management or in a professional services role interfacing with C-levels.
• Experience in client management or in a professional services role.
  
• Experience driving customer digital transformations using cloud-based solutions (IaaS/PaaS), as well as managing agreements across developers, sales, support, professional services, and distributed teams.
  

Preferred Qualifications:

• 5 years of experience navigating customer organizational structures, developing and selling services solutions, and on-time delivery.
  
• Experience writing and discussing agreement documents and proposal documents for professional services engagements.
  
• Experience with industry standard financial concepts and metrics.
  
• Experience in account/project management and a customer-facing role, leading enterprise customers through business or technology transformations.
  
• Ability to communicate in French and English fluently in order to support clients in Quebec.
  

About the Job:

This position is part of Cloud Learning Services (CLS). The mission of CLS is to ensure that our customers and partners get the most out of the Google Cloud offering, whether that be Cloud or Google Workspace. The training team is responsible for developing, delivering, and evaluating training that enables our customers and partners to effectively and impactfully use our products and solution offerings.

Your responsibilities will include structuring learning programs and proposals, managing partners, and delivering monthly reviews to internal stakeholders (VP+). You will be expected to work closely with many other internal teams, including teams from the wider training organization such as the training operations team, Pursuit leads, local marketing, sales, professional services, and partner teams to drive the success of the business.

CLLs build, foster, and manage customer relationships at executive level, building trust and helping closing complex agreements.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most