Customer Insights & Innovation Analyst

VenorTalent; Halifax; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company specializing in precision dispensing equipment is looking for a Customer Insights & Innovation Analyst. This hands-on role involves user research, financial modeling, and collaboration with various teams to drive product development. Ideal candidates are analytical thinkers with a background in marketing or engineering and a passion for innovation. The company embraces diversity and encourages applications from various backgrounds.

Qualifications

• 3–5 years of experience in marketing research with a focus on product innovation.
• Experience in product development or technical industries is preferred.
• Comfortable conducting field research and building financial models.

Responsibilities

• Conduct primary and secondary research to uncover market insights.
• Collaborate with engineering teams to test early product concepts.
• Monitor competitor activity and analyze market trends.

Skills

Analytical Skills

Interpersonal Skills

Problem Solving

Education

Bachelor’s degree in Marketing, Business, Engineering or related discipline

Tools

Research Tools

Job description

SureShot Solutions is a vertically integrated company that designs, manufactures, and markets precision dispensing equipment for beverages and beverage add-ins. Headquartered in Lower Sackville, Nova Scotia, we proudly serve some of the world’s leading quick-service restaurant and convenience retail brands.

Renowned for our accuracy and reliability, our portion-control dispensers consistently deliver the exact amount of milk, cream, sugar, sweetener, and flavoring—ensuring customers enjoy the same great-tasting coffee experience, every time.

Do you love solving complex problems, diving into customer behavior, and turning insights into action? We’re looking for a Customer Insights & Innovation Analyst who is equal parts curious, analytical, and people-savvy—someone who thrives in customer environments and is passionate about uncovering ideas that shape the future of products.

This is a hands-on, cross-functional role that blends user research, financial modeling, and collaboration with engineers to drive new product development from concept to viability.

Key responsibilities include:

• Conducting primary and secondary research to uncover market, customer, and product insights.
• Immersing yourself in customer environments—observing, interviewing, and building relationships.
• Conducting workflow studies and task analysis to identify opportunities for efficiency gains and process improvements.
• Building detailed ROI and feasibility models to support business case development.
• Collaborating with engineering teams to test early-stage product concepts and capture user feedback.
• Monitoring competitor activity and analyzing market trends to identify risks, opportunities, and areas for differentiation.
• Development of product requirements by translating customer needs and insights into actionable feature concepts.
• Producing clear, engaging internal communications such as industry newsletters and trend summaries.
• Managing multiple research projects with strong attention to detail and deadlines.

The ideal candidate will have a Bachelor’s degree in Marketing, Business, Engineering or a related discipline, with 3–5 years of experience in marketing research, preferably with a focus on product innovation or consumer goods. A combination of education and experience will be evaluated.

Preferred assets include: experience in product development or technical industries, familiarity with AI or research tools, and a background working with engineering or R&D teams.

The successful candidate is a curious, solutions-oriented thinker with strong analytical and interpersonal skills. They are comfortable conducting field research, building financial models, and translating customer insights into actionable recommendations. Technically literate, they collaborate effectively with engineers and can interpret complex data. This person is a clear communicator, both written and verbal, and is highly organized, self-directed, and proactive in managing multiple projects.

Venor and SureShot Solutions embrace a culture of belonging in the workplace. No matter who you are, where you’re from, how you think, what you believe in, or who you love, we welcome your application. We all come from different backgrounds and different walks of life, bringing in unique perspectives and experiences. We encourage applications from 2SLGBTQ+, Black, Indigenous and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities.

If you require any accommodation in the application and interview process, please let us know (including different materials or otherwise).

Interested candidates are asked to please forward their resumes to Shardeigh McGillivray at [e-mail] and Anna Bryant at [e-mail] .

Venor is an Atlantic Canadian recruiting firm specializing in recruitment solutions, executive search, career transition & outplacement services.

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