Customer Insights Analyst, CPG, Tim Hortons

Restaurant Brands International; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the quick service restaurant sector is seeking a Senior Analyst, Market Insights for its Tim Hortons division. This role involves analyzing market data to support sales growth and developing strategic insights for key retailer relationships. Candidates must possess strong analytical skills, business education, and 2+ years of experience in the consumer packaged goods industry.

Benefits

Comprehensive global paid parental leave

Free telemedicine and mental wellness support

Qualifications

• 2+ years related work experience in a Consumer Packaged Goods environment.
• Proficiency with Nielsen and/or retailer platforms to extract and manipulate data.
• Ability to mine and synthesize multiple data sources into insights.

Responsibilities

• Analyse sources of data to identify insights by category, retailer, region.
• Establish periodic reporting and analysis of market data.
• Develop retailer-specific category reviews to inform decisions.

Skills

Analytical skills

Interpersonal skills

Project management

Communication

Data synthesis

Education

Post secondary education - business focus preferred

Tools

Nielsen

IRI

Excel

PowerPoint

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of buildingthe most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly$45 billionin annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Tim Hortons (CPG) is looking for a Senior Analyst, Market Insights to join our CPG division. We are an entrepreneurial team of 25 people managing over $500 million in beverage and food sales across retail channels in North America and internationally.

The Senior Analyst, Market Insights is responsible for supporting the account management team with data, insights and recommendations to drive the growth of Tim Hortons at Home products within Canada. Through strong demonstrated performance, this individual will ideally be engaged in building relationships with key retailer contacts, where they will be viewed as a category expert, and will be integral to deliver overall business objectives.

Position Overview

• Analyse multiple sources of data to identify insights (by category, retailer, region, channel, segment, etc.) and effectively communicate opportunities internally and externally
• Establish periodic reporting and analysis of market data to monitor performance and identify issues and opportunities
• Post-game promotional and display programs to identify opportunities and enable sell-in of future initiatives
• Execute in-depth category analysis to support long term strategies
• Develop retailer-specific category reviews to inform assortment, pricing, promotion and merchandising decisions
• Establish and maintain working relationships with retailer category managers, directors and merchandising teams
• Work collaboratively with cross-functional teams to develop solutions to business issues or identify opportunities for growth or improvement

We want someone that can understand and influence how decisions get made

• Results-oriented, self-starter and highly motivated
• Hungry, Humble, Honest and Hardworking
• Strong organizational skills and attention to detail
• Resilient and thrives in a fast-paced, high-pressure environment working on multiple projects simultaneously
• Understands customer sales fundamentals (distribution, pricing, promotion and display)
• Comfortable turning data into actionable insights and presentations, customized to your audience
• Can communicate well in diverse environments…you are just as comfortable presenting to tenured executives as you are making small talk with a group of new hires

REQUIREMENTS:

• Post secondary education - business focus preferred
• 2+ years related work experience in a Consumer Packaged Goods environment
• Proficiency with Nielsen, IRI and/or retailer platforms to extract and manipulate data
• Advanced Excel and PowerPoint skills
• Ability to mine and synthesize multiple data sources into insights and recommendations that are easily understood
• Strong project and time management skills
• Strong interpersonal skills
• Excellent verbal and written communication skills
• Ability to work under pressure in a fast paced, demanding work environment
• Highly organized, fact-based and detail oriented

About us

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.