Customer Insights Analyst, CPG, Tim Hortons

Restaurant Brands International; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the quick-service restaurant sector is seeking a Senior Analyst, Market Insights to support the growth of Tim Hortons products. The role involves data analysis, building relationships with retailers, and providing actionable insights to drive business objectives. This position offers a unique opportunity to impact a well-known brand in a fast-paced environment.

Benefits

Comprehensive global paid parental leave program

Free telemedicine and mental wellness support

Qualifications

• 2+ years related work experience in a Consumer Packaged Goods environment.
• Proficiency with Nielsen, IRI and/or retailer platforms to extract and manipulate data.
• Strong project and time management skills.

Responsibilities

• Analyse multiple sources of data to identify insights and communicate opportunities.
• Establish periodic reporting and analysis of market data.
• Develop retailer-specific category reviews to inform decisions.

Skills

Data Analysis

Communication

Project Management

Interpersonal Skills

Education

Post secondary education - business focus preferred

Tools

Nielsen

IRI

Excel

PowerPoint

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Tim Hortons (CPG) is looking for a Senior Analyst, Market Insights to join our CPG division. We are an entrepreneurial team of 25 people managing over $500 million in beverage and food sales across retail channels in North America and internationally.

The Senior Analyst, Market Insights is responsible for supporting the account management team with data, insights, and recommendations to drive the growth of Tim Hortons at Home products within Canada. This individual will ideally build relationships with key retailer contacts, serving as a category expert and contributing to overall business objectives.

Position Overview

• Analyze multiple sources of data to identify insights (by category, retailer, region, channel, segment, etc.) and communicate opportunities effectively
• Establish periodic reporting and analysis of market data to monitor performance and identify issues and opportunities
• Identify opportunities through post-game promotional and display programs to enable sell-in of future initiatives
• Conduct in-depth category analysis to support long-term strategies
• Develop retailer-specific category reviews to inform assortment, pricing, promotion, and merchandising decisions
• Build and maintain relationships with retailer category managers, directors, and merchandising teams
• Collaborate with cross-functional teams to develop solutions to business issues or identify growth opportunities

We want someone who can understand and influence how decisions are made

• Results-oriented, self-starter, and highly motivated
• Hungry, Humble, Honest, and Hardworking
• Strong organizational skills and attention to detail
• Resilient and able to thrive in a fast-paced, high-pressure environment working on multiple projects
• Understanding of customer sales fundamentals (distribution, pricing, promotion, display)
• Comfortable turning data into actionable insights and presentations tailored to the audience
• Excellent communication skills in diverse environments, comfortable presenting to executives and engaging with new hires

REQUIREMENTS:

• Post-secondary education, preferably with a business focus
• 2+ years of relevant experience in a Consumer Packaged Goods environment
• Proficiency with Nielsen, IRI, and/or retailer platforms for data extraction and manipulation
• Advanced Excel and PowerPoint skills
• Ability to synthesize multiple data sources into clear insights and recommendations
• Strong project and time management skills
• Excellent interpersonal and communication skills
• Ability to work under pressure in a demanding, fast-paced environment
• Highly organized, detail-oriented, and fact-based

About us

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands. Operating in a highly competitive quick-service sector, Tim Hortons offers unmatched opportunities and a dynamic work environment. Join us to be part of a company and culture that many people love, and help serve the neighborhoods we call home.

Benefits at all our global offices focus on physical, mental, and financial wellness. We offer progressive benefits, including a comprehensive global paid parental leave, free telemedicine, and mental wellness support.

Restaurant Brands International and its affiliates are equal opportunity employers, committed to diversity and inclusion, and provide accommodations for applicants with disabilities upon request.