Customer Insights Analyst, CPG, Tim Hortons

3700 Firehouse Subs; Old Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a leading company in the quick service restaurant industry as a Senior Analyst, Key Account Management. The role involves managing key retail accounts, analyzing performance indicators, and collaborating with a dedicated team to drive sales growth. Applicants should possess strong analytical skills, experience in account management, and effective communication abilities.

Benefits

Comprehensive global paid parental leave program

Free telemedicine and mental wellness support

Qualifications

• 2+ years related experience working with a major Canadian retailer.
• Comfortable turning data into actionable insights and presentations.

Responsibilities

• Support Key Account Manager to grow Canadian retail accounts.
• Analyse performance indicators, trends, and opportunities.
• Develop sales materials for business reviews.

Skills

Analytical skills

Interpersonal skills

Communication skills

Project management

Education

Post secondary education - business focus preferred

Tools

Microsoft Office

Nielsen

Retailer POS

Job description

Sr. Analyst, Key Account Associate, CPG, Tim Hortons page is loaded

Sr. Analyst, Key Account Associate, CPG, Tim Hortons

Apply locations Corp - Toronto Corporate Office time type Full time posted on Posted 22 Days Ago job requisition id R1921

Ready to make your next big professional move? Join us on our journey to achieve our big dream of buildingthe most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly$45 billionin annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES and FIREHOUSE SUBS brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Tim Hortons (CPG) is looking for a Senior Analyst, Key Account Management to join our CPG division. We are an entrepreneurial team of ~25 people managing over $500 million in beverage and food sales across retail channels in North America and internationally.

The Senior Analyst, Key Account Management will work with a Key Account Manager to develop customer relationships, serve as the subject matter expert for our products, bring category management knowledge and expertise to our customers and demonstrate how our portfolio of products can support retail partner objectives to deliver superior results, ultimately driving the growth of Tim Hortons at Home products within Canada.

Position Overview

• Support Key Account Manager to grow our Canadian retail accounts
  • Manage day-to-day relationships
  • Analyse, develop insights and make recommendations on key performance indicators, trends and opportunities such as volume, trade spend, promotions, new product launches and pricing
  • Develop sales materials for business reviews and new launches
  • Manage the feature execution process internally and externally
  • Monitor and optimize trade investments
• Develop monthly forecasts based on retail sales, promotional plans and category trends
• Support the development and execution of trade marketing programs, such as displays and customer merchandising initiatives
• Prepare sample shipments and item set-up documents for new products
• Support brokers and field staff, where applicable

We want someone that can understand and influence how decisions get made

• Results-oriented, self-starter and highly motivated
• Hungry, Humble, Honest and Hardworking
• Can navigate complexity and remove barriers to move faster
• Understands customer sales fundamentals (distribution, pricing, promotion and display)
• Comfortable turning data into actionable insights and presentations, customized to your audience
• Can communicate well in diverse environments…you are just as comfortable presenting to tenured executives as you are making small talk with a group of new hires
• Understands upstream (internal cross-functional stakeholders) and downstream (brokers and retailers) implications of decisions

REQUIREMENTS:

• Post secondary education - business focus preferred
• 2+ years related experience working with a major Canadian retailer
• Strong computer skills (Microsoft Office) and software knowledge (Nielsen, Retailer POS)
• Demonstrated analytical skills – the ability to develop and communicate key insights
• Strong interpersonal skills
• Good verbal and written communication skills
• Ability to work under pressure in a fast paced, demanding work environment
• Highly organized, fact-based and detail oriented
• Able to anticipate internal and external customers’ needs and proactively seek to address
• Coffee industry experience is a plus

About us

Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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