Customer Inquiry Support Rep

Enbridge; Windsor; On-site; Full time

Job summary

Enbridge is seeking a Permanent Customer Inquiry Support Representative in Windsor to manage overdue bills and customer inquiries. This full-time role requires excellent communication, negotiation skills, and experience in a fast-paced environment. The ideal candidate will assist in ensuring optimal customer service while fulfilling account management duties, making it crucial to demonstrate problem-solving abilities. A commitment to inclusion and equal opportunity is emphasized, making this a welcoming environment for all applicants.

Qualifications

• Excellent verbal and written skills required.
• Demonstrated desktop skills required.
• Experience in a Call Centre and/or Collections environment would be an asset.

Responsibilities

• Processes and determines appropriate action for all delinquent gas accounts.
• Initiates outgoing calls and monitors accounts from online systems.
• Receives calls to resolve collection concerns.
• Works closely with internal and external partners to ensure the best course of action.
• Processes adjustments and other account updates as required.

Skills

Customer service skills

Verbal communication

Written communication

Negotiation skills

Data entry skills

Education

Minimum high school education

Tools

Excel

Word

MS Outlook

SAP CIS

Job description

Join to apply for the Customer Inquiry Support Rep role at Enbridge

Join to apply for the Customer Inquiry Support Rep role at Enbridge

Posting End Date

July 22, 2025

Employee Type

Regular-Full time

Union / Non

This is a unionized position

Bargaining Unit / Local : Unifor Local 758 Windsor Office

Rate Classification : Grade 6, $38.83 - $42.88 per hour.

Employee Type : One (1) Permanent Full-time Position

We are seeking a Permanent Customer Inquiry Support Representative to join our hardworking team!

In this role, you will arrange payment with residential and commercial customers on overdue bills, work with appropriate third parties, as needed, and answer customer questions and concerns regarding their account.

Our ideal candidate has excellent communication and problem-solving skills with a focus on providing professional and supportive customer service.

Are you passionate about providing outstanding customer service? Apply today!

What You Will Do (Responsibilities)

• Processes and determines appropriate action for all delinquent gas accounts.
• Initiates outgoing calls and monitors accounts from on-line systems or hard-copy reports.
• Receives calls via automated dialer platform to resolve collection concerns.
• Works closely with internal and external partners / customers to ensure the best course of action is taken on delinquent accounts.
• Works offline assignments including but not limited to customer inquiries, agency assist, high balance account monitoring, RDLK / RUNL notification issues (CC20s), bankruptcies, tenant notices and vital service requests.
• Processes adjustments, orders, reports, and other account updates as required. Forwards inquiry / complaints as per defined process.
• Follows company and business unit processes, policies, and procedures.
• Assists with training, as requested.
• Promotion of corporate programs / initiatives as required.
• Completes other tasks and assists other departments as assigned.

Who You Are (Qualifications)

You will have the following combination of education, skills experience :

• Minimum high school education.
• Excellent verbal and written skills required.
• Excellent customer service and negotiation skills required.
• Demonstrated desktop skills required (Excel, Word, MS Outlook, MS Word).
• Demonstrated, accurate keyboard / data entry skills.
• Experience in a Call Centre and / or Collections environment would be an asset.
• Demonstrated ability to work in a fast-paced team environment.
• Experience working in SAP CIS would be an asset.
• Must be able to work responsibly under direct and indirect supervision.
• Satisfactory discipline record
• Satisfactory attendance record

Mandatory Testing : Call center testing

NOTE : As this position is within the Local Bargaining Unit identified above, please note that members will be given first consideration. We accept applications submitted via our online recruiting system only.

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Oil and Gas

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