customer information service representative - retail

Overview

Languages

English

Education

• No degree, certificate or diploma

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail business
• Paint store
• On-site customer service

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Receive payments
• Sell merchandise
• Answer clients' inquiries and provide information
• Recommend products or services to customers

Experience and specialization

Area of specialization

• Retail store

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Handling heavy loads
• Physically demanding
• Repetitive tasks
• Standing for extended periods
• Walking

Weight handling

• Up to 23 kg (50 lbs)

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Maternity and parental benefits
• Tax-Free Savings Account (TFSA)

Other Benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Paid time off (volunteering or personal days)
• Team building opportunities
• Travel insurance
• Wellness program