Customer Happiness Ambassador

Cozey; Montreal; Hybrid; CAD 50,000; Full time

Job summary

A leading furniture company in Montreal is seeking a Customer Happiness Ambassador to enhance customer experiences through various channels like email, chat, and phone. Ideal candidates are bilingual in English and French and will engage closely with customers to resolve challenges and ensure satisfaction. The position offers a competitive salary of $50k annually and flexible work options. Career advancement opportunities abound for those who take the role seriously.

Benefits

Flexible Work Options

Competitive Salary

Full-Time Benefits

Inclusive and Dynamic Culture

Qualifications

• Bilingual proficiency in English and French is essential.
• Experience with innovative technologies, including AI tools like ChatGPT.

Responsibilities

• Engage with customers through emails, live chats, and phone calls.
• Provide enthusiastic and informed support about products.
• Address customer concerns regarding orders and product assembly.
• Proactively follow up with customers post-interaction.
• Creatively solve any issues that arise after sales.

Job description

Join to apply for the Customer Happiness Ambassador role at Cozey

Join to apply for the Customer Happiness Ambassador role at Cozey

About Cozey

Cozey isn't just a furniture company; we're trendsetters in enhancing living spaces throughout Canada and the United States. With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. We cultivate an environment where every idea counts, and every team member plays a crucial role in our collective journey.

About Cozey

Cozey isn't just a furniture company; we're trendsetters in enhancing living spaces throughout Canada and the United States. With a clear vision to lead globally, we leverage data-driven strategies and foster adaptability to stay ahead of market dynamics. We cultivate an environment where every idea counts, and every team member plays a crucial role in our collective journey.

The Opportunity

Kickstart your career with Cozey's dynamic and rapidly expanding team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for motivated young professionals eager to thrive in the e-commerce industry. At Cozey, we value a customer-first mentality and the development of comprehensive company knowledge and skills. Excelling in the Ambassador role isn't just about getting a foot in the door—it's about building a solid foundation for your career. Many of our former Ambassadors have successfully advanced to positions in Marketing, Operations, HR, and even leadership roles throughout the company. Take this role seriously and you'll find career progression here isn't just possible—it's expected.

What You’ll Do

• Enhance Customer Interactions : Engage with customers through a mix of emails, live chats, social media, phone calls & video consultations, to deliver outstanding service experiences.
• Become a Product Expert : Keep up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
• Resolve Challenges Efficiently : Address customer concerns regarding orders, checkout, or product assembly swiftly and professionally.
• Excel in Customer Follow-Up : Guarantee exceptional service by proactively following up with customers post-interaction.
• Innovate Solutions : Creatively solve any issues that arise after sales to ensure continued customer satisfaction.
• Collaborate for Success : Work alongside the operations team to manage and fulfill special orders effectively.
• Optimize Processes : Identify and implement process improvements to boost efficiency and overall excellence.
• Adapt and Multitask : Handle various tasks simultaneously and adapt quickly to evolving job requirements.

Who We’re Looking For

Talented service representatives with one year of experience and remarkable achievements

Individuals comfortable with innovative technologies, including AI tools like ChatGPT

Bilingual proficiency in English and French is essential

Availabilities from 8AM to 12AM EST, 7 days a week (40h week)

Priority will be given to candidates available to work evenings and weekends

Previous customer service experience in a contact centre is beneficial but not required

Why Cozey

Flexible Work Options : Work from home or enjoy our dog-friendly office setting — hybrid or fully remote to your liking!

Competitive Salary : Earn $50k annually with potential for growth.

Full-Time Benefits : 40-hour work week with 3 weeks of vacation and comprehensive group benefits after 3 months.

Inclusive and Dynamic Culture : Thrive in a workplace that values diversity and offers numerous opportunities for career advancement.

Ready to step into a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? We're excited to meet go-getters who are ready to grow rapidly both personally and professionally.

Join us at Cozey, where your career journey is just beginning, and the opportunities are endless!

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Furniture and Home Furnishings Manufacturing

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