Customer Experience Supervisor

Durabuilt Windows & Doors; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading window and door manufacturer in Canada is seeking a Supervisor, Customer Operations to lead the Customer Experience team. You will oversee daily operations, coach staff, and resolve customer issues. The ideal candidate has over 5 years of customer service experience, including supervisory roles, and excels in communication and problem-solving. Join us for a rewarding career with competitive wages and benefits.

Benefits

Comprehensive health and dental coverage

Professional development opportunities

Free onsite parking

Qualifications

• 5+ years of customer service experience, including 3+ years in a supervisory role.
• Experience leading diverse teams in fast-paced environments.
• Proven problem-solving skills.

Responsibilities

• Lead day-to-day operations of the Customer Experience department.
• Supervise and coach a diverse team.
• Resolve complex customer service issues.

Skills

Customer service experience

Supervisory skills

Excellent communication skills

Critical thinking

Microsoft Office proficiency

Tools

CRM systems

Job description

At Durabuilt, our people are at the heart of our success. Guided by our core values - Innovative, Driver, Ownership, Caring, and Individual. We’ve become one of Western Canada’s largest window and door manufacturers and a proud recipient of Canada’s Best Managed Companies award. We’re seeking a driven, solution-focused, and people-oriented Supervisor, Customer Operations to help lead our dynamic Customer Experience team.

What You’ll Do

• Lead day-to-day operations of the Customer Experience department, including staffing, scheduling, and service execution.
• Supervise and coach a diverse team, fostering high performance and continuous growth.
• Resolve complex customer service issues with a calm, confident, and professional approach.
• Collaborate across departments (Service, Dispatch, Warehouse) to ensure seamless project execution.
• Monitor performance metrics, vehicle schedules, job readiness, and team efficiency.
• Support recruitment, onboarding, and ongoing training for customer-facing staff.
• Drive a culture of safety, accountability, and innovation within your team.
  
  

What You Bring

• 5+ years of customer service experience, including 3+ years in a supervisory role.
• Experience leading diverse teams in fast - paced environments ( manufacturing, construction, or field service is a strong asset).
• Excellent communication, critical thinking, and organizational skills.
• Proven ability to manage multiple tasks and solve problems with urgency and care.
• A customer-first mindset with excellent negotiation and coaching skills.
• Proficiency in Microsoft Office and CRM systems.
• Analytical skills with a problem-solving attitude.
• Strategic thinking with a results-oriented, problem-solving approach.
• Willingness to travel and a passion for building lasting partnerships.
  
  

Why Join Us?

At Durabuilt, we’re committed to building a diverse and inclusive environment where our people feel valued and supported every step of the way. Along with a competitive wage that rewards your contributions, we offer comprehensive health and dental coverage for you and your family to ensure your well-being. You’ll also enjoy the convenience of free onsite parking and have access to professional development opportunities that empower you to grow and thrive in your career. This is more than a job, it’s a chance to build a rewarding future with a company that invests in its people.