Customer Experience Specialist (French & English Speaker - fully remote)

Too Good To Go; Toronto; Remote; CAD 48,000 - 50,000; Full time

Job summary

A leading social impact company is seeking a bilingual Customer Experience Specialist in Ontario. This fully remote role requires proficiency in English and French, focusing on customer support and contributing to sustainability efforts. Ideal candidates will have experience in customer service and a passion for environmental impact. The annual salary range is CAD 48,000 - 50,000, with strong opportunities for personal and professional development.

Benefits

Social impact work environment

Strong team culture

Professional development opportunities

Qualifications

• Previous experience in customer service, preferably in contact or call centre.
• Strong focus on delivering great customer outcomes.
• Comfortable working towards KPIs and performance targets.

Responsibilities

• Main point of contact for customers ensuring outstanding support.
• Handle inquiries via email, chat, and phone.
• Collaborate with other teams to enhance efficiency.

Skills

Customer service experience

Fluent in English and French

Team player

Detail-oriented

Tools

Zendesk

Salesforce

Job description

At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis.

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 122 Million users, and more than 463 million meals saved.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey.

Overview

We are looking for an exceptional bilingual Customer Experience Specialist to join the Canada superstar team at Too Good To Go in Ontario. This position requires being fully proficient in French and English.

This position requires availability from Saturday to Wednesday, from 9 am to 5:30 pm. This is a fully remote position.

Your mission

Reporting directly to the Customer Experience Team Lead, you will be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement.

Your role

• You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
• You will answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot)
• You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
• You will execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
• You’ll follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success.
• You will be our best ambassador by embodying the philosophy and tone of our brand.
• You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements

• You have previous experience in customer service, preferably in contact or call centre
• You are fully written and verbal proficiency in English and French, to communicate with users and partners across Canada.
• Being also fluent in Italian will be a big plus!
• You are based in Ontario.
• You’re comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes
• You’re open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers.
• Previous experience working with CRMS Zendesk & Salesforce will be a plus!
• You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
• You like being part of a fast-pasted dynamic environment and like to engage with customers and business partners
• You are detail-oriented and stay focused even when you have to handle repetitive tasks.
• Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• Previous experience working in a marketplace or the Food Industry will also be a plus.

Our Values

• We win together
• We raise the bar
• We keep it simple
• We build a legacy
• We care

What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
• The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 19 countries – always ready to share knowledge and support!
• Strong personal as well as professional development in an intense and high-growth scale-up environment.
• An open company culture where you have the independence and room to unleash your creativity.
• A strong team culture where successes are celebrated together.

How to apply

The Salary band for this role is 48k-50k CAD per annum

• We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go.
• Submit your Resume and Cover letter in English.

• Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study.

Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email [e-mail]

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1