Customer Experience Specialist - Chat

Bedard Resources; Dorval; On-site; CAD 35,000 - 50,000; Full time

Job summary

A recruitment agency in Dorval is seeking a Customer Experience Specialist - Chat to assist with inquiries at Montreal-Trudeau Airport. This role requires strong written communication skills and fluency in both French and English, with availability to work flexible hours. Benefits include airport parking, group insurance after three months, and the possibility for telework.

Benefits

Parking provided at the airport

Group Insurance after 3 months

Stimulating airport work environment

Accessible by public transit

Training offered

Telework possible

Qualifications

• Availability to work between 8 a.m. and 8 p.m.

Responsibilities

• Answer passenger’s inquiries via chat.
• Stay up to date with airport processes and information.
• Check partners’ daily operations and inbox.

Skills

Strong written communication abilities

Excellent French and English grammar

Job description

Overview

Bedard HR earns 4 independent recognitions within the industry. We are looking for a Customer Experience Specialist - Chat to support and ensure the success of the chat service at Montréal-Trudeau Airport (#YUL).

Responsibilities

• Answer passenger’s inquiries via chat.
• Stay up to date with passenger, service and shopping processes, as well as relevant information related to the Montréal-Trudeau airport.
• Check the partners’ daily operations and inbox.
• Look over the Montreal Airport website to master all information in it.
• Provide support in information requests.
• Check trends in ways of chatting on other websites.
• Transfer all relevant information to the customer experience department.
• Any other tasks related to the position.

Advantages

• Parking provided at the airport.
• Group Insurance after 3 months for the 4 days per week and more position.
• Stimulating airport work environment.
• Accessible by public transit from the 747 available 24/7.
• Training offered.
• Telework possible.

Job requirements

• Strong written communication abilities (clarity and synthesize).
• Excellent French and English grammar.
• Availability to work between 8 a.m. and 8 p.m.