Customer Experience Specialist

AllRecruits Ltd; Hamilton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A global wellness company in Hamilton, Ontario is seeking a Customer Experience Specialist to enhance customer interactions and manage inquiries effectively. Ideal candidates have a minimum of 2 years in customer service, strong communication skills, and a passion for wellness. This role offers a competitive salary, annual well-being allowance, and numerous opportunities for professional growth.

Benefits

Competitive salary

Annual well-being allowance

Exclusive product discounts

Opportunities for professional growth

Team perks with weekly coffee

Qualifications

• Minimum of 2 years in customer service with email support experience.
• Strong written and verbal communication skills.
• Proactive and creative problem solver.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Assist customers with product choices and delivery issues.
• Track and manage global orders for delivery.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Multitasking ability

Tech-savvy

Detail-oriented

Wellness enthusiast

Tools

Shopify

CRM tools (e.g., Reamaze)

Job description

Customer Experience Specialist

Join a leading global eCommerce brand revolutionizing the wellness industry!

Are you eager to embark on an exciting, fast-paced, and fulfilling journey where your work truly impacts people’s lives? Our company, a global leader in blue light blocking and wellness technology, is seeking a Customer Experience Specialist to join our dynamic team. If you’re passionate about health, enjoy tackling challenges, and thrive in a vibrant environment, we want to hear from you!

What Sets Us Apart?

• Growth Opportunities:As a rapidly expanding global business, we offer ample opportunities for professional development and new responsibilities, helping you reach your full potential.
• Dynamic Work Environment:With global customers, cutting-edge technology, and ever-evolving systems, every day brings new challenges and excitement.
• Supportive Culture:We value innovation, collaboration, and teamwork. Your ideas matter, and your contributions are recognized.
• Wellness Perks:Enjoy an annual well-being allowance and exclusive discounts on our life-changing products to ensure you feel your best.
• Fun & Connection:Relish Wednesday coffee and scones, and celebrate your successes with end-of-quarter team events.

Your Role

As a Customer Experience Specialist, you’ll be the company’s voice, ensuring every customer interaction is positive and impactful. Here’s a glimpse of your dynamic role:

Customer Support Across Channels

• Respond to customer inquiries via email, chat, and phone with professionalism, empathy, and efficiency.
• Assist customers in choosing the perfect products, resolving delivery issues, and providing expert troubleshooting assistance.

Order Management & Fulfillment

• Track and manage global orders to ensure seamless delivery experiences.
• Coordinate with logistics teams across our four regional warehouses to resolve fulfillment issues, troubleshoot delays, and proactively communicate with customers.

Inventory & Stock Management

• Monitor stock levels, collaborate with the operations team, and ensure product availability to meet global demand.

Post-Sales Support

• Handle product-related inquiries, process returns and exchanges, and guide customers in using our products effectively.

Product Knowledge Mastery

• Become a product expert, advocating for our solutions and providing tailored recommendations that enhance customer lives.

What We’re Looking For

• Experience: Minimum of 2 years in customer service with extensive email support experience, ideally in eCommerce or a fast-paced, structured customer service call center environment.
• Exceptional Communicator:Strong written and verbal communication skills to connect with customers globally.
• Problem Solver:Proactive, resourceful, and creative in finding solutions.
• Multitasker: Experience supporting 80+ daily enquiries and skilled at managing multiple priorities with efficiency and focus.
• Tech-Savvy:Experience with eCommerce platforms like Shopify and CRM tools (e.g., Reamaze) is a bonus.
• Detail-Oriented:Precision and accuracy come naturally to you.
• Wellness Enthusiast:A genuine interest in health and wellness aligns with our mission and makes your work even more meaningful.

What We Offer

• Competitive Salary:Your expertise and efforts will be recognized and rewarded.
• Annual Well-being Allowance:Support your health and happiness with a yearly wellness allowance.
• Exclusive Discounts:Enjoy access to our innovative wellness products at special team rates.
• Professional Growth:Opportunities for internal promotions and skill development.
• Team Perks: Celebrate your contributions with weekly coffee and scones and end-of-quarter team events.

If you are interested in this position, please send your CV to [e-mail] or apply online at AllRecruits.nz. We look forward to hearing from you!