Customer Experience Representative (with 6am availability)

Indigo Books & Music; Ottawa; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join a leading retail company that values storytelling and customer connection. At Indigo Books & Music, you will engage with customers, create a joyful shopping experience, and showcase your enthusiasm for books and culture in a welcoming store environment.

Qualifications

• Passionate and enthusiastic about customer service.
• Curious and driven to create joyful moments.

Responsibilities

• Engage and inspire customers on the floor.
• Create a warm and welcoming environment.
• Curate product collections tailored to customers.

Skills

Customer Engagement

Communication

Creativity

Job description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• Welove books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our souland GreatBooks are JUST the Beginning…

We playby the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

WHAT YOU’LL DO

• Engage and inspire our customers on the floor
• Make meaningful connections
• Createa warm and welcoming environment in our stores
• Leverage our product to tell stories
• Add joy to our customers’ lives
• Curate specific product collections for each customer you meet
• Leave alasting impression

Qualifications

WHO YOU ARE

• Passionate
• Enthusiastic
• Curious
• Humble
• Giving
• Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

WELCOME HOME