Customer Experience Representative - Timmins Airport - Full Time

Kibbi Technologies Inc.; Timmins; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

40 hours weekly schedule

Employee discount

Retirement Savings Plan with company 4

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Experience Representative at our Timmins branch. This full-time role involves face-to-face customer service, handling reservations and inquiries, and supporting rental needs in person and on the phone.

You will greet customers, assist with rental processes, and upsell optional protections and services. A minimum 1 year of customer service or sales experience is required, along with a valid Ontario G/G2 license.

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid Ontario G or G2 driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in Canada and not require sponsorship now or in the future.
• Must be able to work the following schedule: Monday 7:00am–5:00pm, Tuesday 7:00am–12:00pm, Wednesday 7:00am–12:00pm, Thursday 7:00am–5:00pm, Friday 7:00am–5:00pm (optional), Sunday 11:00am–5:00pm

Responsibilities

• Handle incoming calls for reservations, rate quotes, and questions, and provide information/resolution for customers and vendors.
• Make outgoing calls for callbacks, accounts receivable, and other tasks as assigned.
• Provide high level of customer service in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance to customers.
• Assist with condition checks on rentals upon return and processing of returns and checks.
• Promote company services during pickup/drop-off in a safe, courteous manner.
• Explain rental terms, vehicle features, and optional protections to customers.
• May upsell protection products, upgrades, fuel options, and other equipment.
• Report vehicle issues to management and assist with maintenance notifications.
• Clean vehicle interiors/exteriors as needed; perform admin and basic accounting tasks.
• Perform backup duties and other related job tasks as needed.

Skills

Customer service experience

Driving license (Ontario G/G2)

Education

High school diploma or higher

Some college preferred

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative. The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CER will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location: 4599 AIRPORT RD TIMMINS, ON P4N 7C3

This is a Full-Time position that pays $18.50 / hour

We Offer

• Paid time off
• Consistent full time 40 hour per week schedule
• Employee discount
• Retirement Savings Plan with company match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Candidate Must Be Able To Work The Following Schedule

• Monday: 7:00am - 5:00pm
• Tuesday: 7:00am - 12:00pm
• Wednesday: 7:00am - 12:00pm
• Thursday: 7:00am - 5:00pm
• Friday: 7:00am - 5:00pm (optional)
• Sunday: 11:00am - 5:00pm

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• Must be at least 18 years of age.
• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid Ontario G or G2 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule:
  • Monday: 7:00am - 5:00pm
  • Tuesday: 7:00am - 12:00pm
  • Wednesday: 7:00am - 12:00pm
  • Thursday: 7:00am - 5:00pm
  • Friday: 7:00am - 5:00pm (optional)
  • Sunday: 11:00am - 5:00pm