Customer Experience Representative - Sales

Indigo; Calgary; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company in Calgary is looking for individuals to create a warm and welcoming environment in stores, engaging customers through storytelling and product curation. This role requires adaptability, a commitment to excellent experiences, and the ability to be mobile on the sales floor. Retail experience is preferred but not necessary. A flexible schedule is essential for this position.

Qualifications

• Experience in retail preferred but not required.
• Commitment to excellent employee and customer experiences.
• Ability to be mobile on the sales floor for extended periods.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Engage and connect with customers on the sales floor.
• Model Indigo’s high-performance characteristics.

Skills

Customer engagement

Storytelling

Adaptability

Flexibility

Job description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people to help bring our exciting mission to life across our more than 170 Indigo, Indigospirit, Chapters, and Coles stores in Canada. We offer a variety of opportunities in our retail stores, distribution centers, and home office for individuals who share our passions and want to be part of a dynamic, enriching culture.

Who We Are

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and soul, and Great Books are just the beginning

Our Values

• We aim to add joy to our customers’ lives with every interaction
• Our goal is to create joyful moments for our customers
• We treat each other as valued friends
• We inspire each other to do our best work
• We encourage creativity and innovation daily
• We give back to our communities

Job Description

You will help cultivate an environment that promotes authentic employee and customer experiences, guided by our culture and mission of adding joy. You will model the Indigo Beliefs by being authentic, seeking inspiration, understanding your audience, and connecting with customers through storytelling to strengthen our brand.

What You’ll Do

• Create a warm and welcoming environment in our stores
• Bring joy to our customers’ lives
• Use our products to tell compelling stories
• Engage and connect with customers on the sales floor
• Curate specific product collections for each customer
• Maintain visual standards
• Model Indigo’s high-performance characteristics
• Stay informed about new products, promotions, and programs
• Prioritize health and safety for all
• Respond promptly to customer feedback
• Hold yourself and others accountable
• Own your development and provide ongoing feedback
• Share ideas with leadership to improve the employee and customer experience

Qualifications

• Experience in retail preferred but not required
• Adaptability, flexibility, and a willingness to learn
• Commitment to excellent employee and customer experiences
• Ability to be mobile on the sales floor for extended periods
• Ability to lift up to 40 pounds safely
• Flexible schedule availability, including evenings, weekends, holidays, overnights, and early mornings
• Bilingualism (French/English) required in Québec; other languages are assets