Customer Experience Representative

Sani Marc Inc; Vancouver; On-site; CAD 47,000 - 53,000; Full time

Job summary

Join a rapidly growing company as a Customer Experience Representative where your passion for customer service and strong communication skills will shine. In this full-time role, you will be the primary contact for our diverse divisions, ensuring customer satisfaction through effective order processing and creative merchandising. This innovative firm values teamwork and personal accountability, providing a supportive environment where your ideas are welcomed. With a focus on employee well-being, you'll enjoy benefits that promote health and fitness while contributing to a dynamic team. This is an exciting opportunity to make a difference in a thriving workplace.

Benefits

Health reimbursement for physical activities

Qualifications

• Strong communication skills with the ability to upsell and cross-sell.
• Capacity to work independently and as part of a team.

Responsibilities

• Act as the primary contact for products or services and process orders efficiently.
• Respond to customer requests and promote products creatively.

Skills

Customer service

Communication skills

Teamwork

MS Office

Inventory management

Education

High school diploma

Job description

Customer Experience Representative

Job Full-time - Agent/Clerk - Customer service

Branch office: Vancouver -Vancouver British Columbia V5L 2G1

As soon as possibleSchedule: Monday to Friday (Day)

Salary: $47 000 - $53 000

Description:

Working at Sani Marc means:

• Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
• Being a self-starter, tenacious along with a positive attitude and effective communication skills.
• You are customer-focused and are relentless in that pursuit;
• Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Responsibilities:

Under the supervision of the CustomerExperience Supervisor, the Customer Experience Representative performs the following tasks:

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

To perform well, you must have:

• A high school diploma;
• A passion for customer service;
• Strong communication skills with the ability to upsell/ cross-sell;
• Capacity to work independently and/ or as part of a team;
• General knowledge of MS Office;
• Effective organization skills;
• Adaptability, responsibility and flexibility;
• Manage the inventory and carry out the annual inventory
• Able to lift 50 pounds
  
• A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note:

Why work for Sani Marc?

• We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
• We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.