Customer Experience Representative

Indigo Books & Music; Saskatoon; On-site; CAD 30,000 - 40,000; Full time

Job summary

Indigo Books & Music in Canada is seeking enthusiastic individuals to create a welcoming environment in their stores. As a key customer engagement representative, you will connect with customers, leverage products to tell stories, and promote a dynamic culture. Ideal candidates are adaptable and committed to exceptional service. Bilingualism is an asset. This role requires mobility on the sales floor and the ability to lift items up to 40 pounds. Flexible scheduling is essential.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Mobile on the sales floor for extended periods of time.
• Ability to lift medium to large items, up to 40 pounds, using safety techniques.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Engage and connect with our customers on the floor.
• Take accountability to respond to customer feedback in a timely manner.

Skills

Adaptability

Customer engagement

Storytelling

Commitment to employee and customer experience

Job description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer‑focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. Your role models the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

What You’ll Do

• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives.
• Leverage our product to tell stories.
• Engage and connect with our customers on the floor.
• Curate specific product collections for each customer you meet.
• Ensure Visual Standards are followed and maintained.
• Role model Indigo’s High Performance Characteristics.
• Seek information regarding new products, promotions and programs.
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers.
• Take accountability to respond to customer feedback in a timely manner.
• Hold self and others accountable.
• Own self‑development and provide continuous feedback to colleagues and Leadership Team.
• Share ideas with Leadership Team on how to improve the employee and customer experience.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role).
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset.

Additional Information

We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please contact Human Resources at [e-mail] if you require an accommodation at any time during the recruitment process.