Customer Experience Representative

Indigo Books & Music; Hamilton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading bookstore in Hamilton is looking for a part-time customer service associate to create a welcoming environment and engage with customers. Ideal candidates will have a passion for exceptional service and a willingness to learn. Flexibility in scheduling, including evenings and weekends, is required. Join a diverse and inclusive team dedicated to bringing joy to customers.

Qualifications

• Experience in specialty retail or a retail environment is preferred but not required.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to lift medium to large items up to 40 pounds.

Responsibilities

• Create a warm and welcoming environment in our stores.
• Engage and connect with our customers on the floor.
• Contribute to an environment where health and safety is a top priority.

Skills

Customer Service

Typing

Data Entry

Basic Math

Computer Skills

Cash Handling

Stocking

Job description

You will help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration, and knowing your audience. You influence your customers through the stories you tell, connecting them to our brand.

WHAT YOU'LL DO

• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Ensure Visual Standards are followed and maintained
• Role model Indigo's High Performance Characteristics
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone's health and safety is a top priority, and everyone actively participates in ensuring the safety of each other and our customers
• Respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

• Experience in specialty retail or a retail environment is preferred but not required
• Adaptability, flexibility, and a willingness to learn all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods
• Ability to lift medium to large items up to 40 pounds using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights, and early mornings if required
• Bilingualism (French/English) is required for all positions in Quebec; additional languages are an asset

Additional Information

At Indigo, we are committed to our communities, customers, and each other. We believe that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment. We highly value your diverse backgrounds, experiences, and perspectives and encourage applications from individuals who identify as Black, Indigenous, People of Colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request. Please contact Human Resources at 1 (toll-free) or [contact info] if you require an accommodation during the recruitment process.

WELCOME HOME

Remote Work: Employment Type:

Part-time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Department / Functional Area: Customer Service

Experience: years

Vacancy: 1