Customer Experience Representative

SNDL Inc.; Fort McMurray; On-site; CAD 52,000 - 60,000; Part time

Job summary

SNDL Inc. is looking for a Customer Experience Representative in Fort McMurray, focusing on customer engagement and cannabis education. This role requires a positive attitude, a minimum of 2 years of customer service experience, and necessary certifications. Candidates should be passionate about creating memorable customer experiences in a rapidly evolving industry.

Qualifications

• Minimum 2 years of customer service experience required.
• Cannabis, liquor, or healthcare experience is preferred.
• Valid certifications like CannSell certification or SellSafe are necessary.

Responsibilities

• Greet and engage customers, understanding their needs.
• Educate customers about cannabis products.
• Monitor inventory and ensure store cleanliness.

Skills

Customer Service

Communication

Problem Solving

Relationship Building

Education

High School Diploma or equivalent

Job description

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About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

Work Location

Value Buds Franklin Avenue

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

About The Role

Based out of our Value Buds Franklin Avenue location in Fort Mcmurray, AB, we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs

Facilitate a welcoming and positive atmosphere for everyone in the store

Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

Promote our culture and brand by participating in merchandising and promotional activities

Work in partnership with Store Managers and other team members to generate sales.

Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products

Participate in routine store maintenance and ensure cleanliness is a priority

Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures

Monitor inventory and re-stock products regularly

Regulatory Adherence

Comply with all OH&S (Occupational, Health, and Safety) policies and procedures

Support and promote Nova Cannabis’s and applicable provincial social responsibilities programs (AGCO, AGLC, etc.)

Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience And Qualifications

Minimum, 2-years of customer service experience

Minimum, 2-years Of Retail And/or Hospitality Experience

Cannabis, liquor or healthcare experience is preferred

High School Diploma or equivalent

Valid Applicable Cerifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Ceritificate (QCW))

Must complete and pass a Criminal Record Check

Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to

Personal Characteristics And Requirements

Excellent customer service skills: you have a positive attitude, are charismatic, and are very comfortable engaging with customers

Ability to think on your feet and creatively problem solve

Open-minded and constantly identifying ways to improve

Passionate about creating a positive, memorable, and tailored experience for every customer

Excellent communication skills (written and verbal) and a professional demeanour

Team player who is passionate about supporting the overall success of the business

Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times

Responsible and reliable

Must be Legal Age dependent on the province you are applying to

Must have reliable transportation to commute to/from work

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment To Diversity & Inclusion

Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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