Customer Experience Representative

Nova Cannabis Stores Limited Partnership; Fort McMurray; On-site; CAD 60,000 - 80,000; Part time

Job summary

Nova Cannabis Inc. is looking for passionate Customer Experience Representatives for its Fort McMurray location. The role involves engaging with customers, educating them about cannabis products, and supporting daily store operations in a vibrant retail environment. Ideal candidates will have customer service and retail experience, showing excitement for the evolving cannabis industry.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis, liquor, or healthcare experience preferred.

Responsibilities

• Greet customers and facilitate a welcoming atmosphere.
• Educate customers about cannabis products.
• Complete customer transactions and monitor inventory.

Skills

Customer Service

Cash Handling

Data Entry

Typing

Basic Math

Education

High School Diploma or equivalent

Job description

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner which has a simple mission : deliver compelling value to cannabis consumers. Our goal is the attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at every-day low prices.

About The Role

Based out of our Value Buds Franklin Avenue location in Fort Mcmurray AB we are looking for experienced Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape but theyll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. Were looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include but are not limited to :

Customer Offering

Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs

Facilitate a welcoming and positive atmosphere for everyone in the store

Educate customers about cannabis products strains and consumption methods

Day to Day Operations

Promote our culture and brand by participating in merchandising and promotional activities

Work in partnership with Store Managers and other team members to generate sales.

Maintain a high level of product and service knowledge; staying up-to-date with industry legislation trends and new products

Participate in routine store maintenance and ensure cleanliness is a priority

Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures

Monitor inventory and re-stock products regularly

Regulatory Adherence

Comply with all OH&S (Occupational Health and Safety) policies and procedures

Support and promote Nova Cannabiss and applicable provincial social responsibilities programs (AGCO AGLC etc.)

Comply with Nova Cannabiss policies standard operating procedures and practices

Experience and Qualifications

Minimum 2-years of customer service experience

Minimum 2-years of retail and / or hospitality experience

Cannabis liquor or healthcare experience is preferred

High School Diploma or equivalent

Valid Applicable Cerifications (CannSell certification / SellSafe / Qualified Cannabis Worker Ceritificate (QCW))

Must complete and pass a Criminal Record Check

Working knowledge of regulations as it pertains to selling cannabis in the applicable province you have applied to

Personal Characteristics and Requirements

Excellent customer service skills : you have a positive attitude are charismatic and are very comfortable engaging with customers

Ability to think on your feet and creatively problem solve

Open-minded and constantly identifying ways to improve

Passionate about creating a positive memorable and tailored experience for every customer

Excellent communication skills (written and verbal) and a professional demeanour

Team player who is passionate about supporting the overall success of the business

Uphold ethics confidentiality and demonstrate a high level of discretion at all times

Responsible and reliable

Must be Legal Age dependent on the province you are applying to

Must have reliable transportation to commute to / from work

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion :

Nova is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment Nova encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Part-Time

Experience : years

Vacancy : 1

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