Customer Experience Representative

SNDL Inc.; Fort McMurray; On-site; CAD 38,000 - 48,000; Full time

Job summary

A national cannabis retailer seeks experienced Customer Experience Representatives for their Fort McMurray location. The role involves engaging with customers, educating them about cannabis products, and ensuring compliance with regulations. Ideal candidates possess strong customer service skills and relevant certifications. This is a fantastic opportunity to grow in the cannabis retail sector.

Qualifications

• At least 2 years of customer service experience.
• Preferred experience in retail, hospitality, or healthcare, especially in cannabis or liquor.
• Ability to pass a criminal background check.

Responsibilities

• Greet customers and create a welcoming environment.
• Educate customers on cannabis products and consumption methods.
• Participate in merchandising and monitor inventory.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

CannSell certification

SellSafe certification

QCW certification

Job description

Work Location

Value Buds Franklin Avenue

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer operating primarily under the Value Buds banner. Our mission is to deliver compelling value to cannabis consumers by offering high-quality products at convenient locations and everyday low prices.

About The Role
Based at our Value Buds Franklin Avenue location in Fort McMurray, AB, we seek experienced Customer Experience Representatives who excel in customer engagement and store maintenance. Candidates will become knowledgeable about cannabis products and share this expertise with customers. We value proactive individuals who enjoy meeting new people and building relationships in this emerging industry.

Role and Responsibilities

• Customer Service: Greet customers, engage in conversations to understand their needs, and create a welcoming environment.
• Education: Inform customers about cannabis products, strains, and consumption methods.
• Operations: Participate in merchandising, promotional activities, and collaborate with team members to increase sales. Maintain product knowledge, store cleanliness, and complete transactions following all procedures. Monitor and restock inventory regularly.
• Regulatory Compliance: Follow all health and safety policies, support social responsibility programs, and adhere to provincial and company policies.

Experience and Qualifications

• At least 2 years of customer service experience.
• Minimum 2 years in retail or hospitality, with preference for cannabis, liquor, or healthcare sectors.
• High School Diploma or equivalent.
• Valid certifications such as CannSell, SellSafe, or QCW.
• Ability to pass a criminal background check.
• Knowledge of relevant regulations in the applicable province.

Personal Characteristics and Requirements

• Excellent customer service and communication skills.
• Positive attitude, charisma, and ability to engage with customers effectively.
• Problem-solving skills and open-mindedness.
• Passion for creating memorable customer experiences.
• Responsible, reliable, and discreet.
• Legal age as per provincial requirements.
• Reliable transportation to work.

We appreciate all applications; only selected candidates will be contacted.

Our Commitment to Diversity & Inclusion
Nova is an equal opportunity employer committed to fostering an inclusive, diverse, and safe workplace. We encourage applications from individuals of all backgrounds, orientations, genders, ages, and abilities.