Customer Experience Representative

Nova Cannabis Stores Limited Partnership; City of Lloydminster; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading cannabis retailer in Alberta is seeking a part-time Customer Experience Representative for their Value Buds location in Lloydminster. The role involves engaging customers, maintaining store standards, and ensuring product knowledge. Ideal candidates will have experience in customer service and retail, with a passion for the cannabis industry.

Qualifications

• Minimum 2 years of customer service experience.
• Minimum 2 years of retail and/or hospitality experience.
• Cannabis liquor or healthcare experience is preferred.

Responsibilities

• Greet customers and build relationships.
• Educate customers about cannabis products and strains.
• Complete customer transactions on the POS system.

Skills

Customer Service

Basic Math

Data Entry

Upselling

Cash Handling

Education

High School Diploma or equivalent

Valid SellSafe certification

Qualified Cannabis Worker Certificate (QCW)

Job description

SNDL is the largest private-sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor Wine and Beyond Liquor Depot Value Buds and Spiritleaf. SNDL is a licensed cannabis producer and one of the largest vertically integrated cannabis companies in Canada specializing in low-cost biomass sourcing premium indoor cultivation product innovation low-cost manufacturing facilities and a cannabis brand portfolio that includes Top Leaf Contraband Citizen Stash Sundial Cannabis Palmetto Bon Jak Spiritleaf Selects Versus Cannabis Value Buds Vacay Grasslands and Superette. SNDLs investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry. For more information on SNDL please go to

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner which has a simple mission : deliver compelling value to cannabis consumers. Our goal is the attract grow and retain a loyal customer base by offering high-quality cannabis products in convenient locations at every-day low prices

About The Role

Based out of our Value Buds Lloydminster AB we are looking for experienced Part-time Customer Experience Representatives who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape but theyll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. Were looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include but are not limited to :

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock products regularly

Regulatory Adherence

• Comply with all OH&S (Occupational Health and Safety) policies and procedures
• Support and promote Nova Cannabiss and AGCOs (Alcohol and Gaming Commission of Ontario) social responsibility programs
• Comply with Nova Cannabiss policies standard operating procedures and practices

Experience and Qualifications

• Minimum 2-years of customer service experience
• Minimum 2-years of retail and / or hospitality experience
• Cannabis liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid SellSafe certification
• Valid Qualified Cannabis Worker Certificate (QCW)
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude are charismatic and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive memorable and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanour
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics confidentiality and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 18 years of age or older
• Must have reliable transportation to commute to / from work

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates however we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion :

SNDL is an equal opportunity employer. We are committed to building a welcoming inclusive diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment SNDL encourages applications from individuals of all backgrounds sexual orientation gender identity ancestry ages and abilities.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Part-Time

Experience : years

Vacancy : 1

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Customer Experience Representative • Lloydminster, Alberta, Canada