Customer Experience Representative

Parkland Corporation; Amherst; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in the oil and gas sector is seeking a Customer Experience Representative in Amherst, NS. The CXR will engage with customers across various channels, manage accounts, and resolve inquiries, emphasizing outstanding service and support. This entry-level position offers a dynamic work environment with opportunities for growth and development.

Qualifications

• Great interpersonal skills (internal/external), with relentless customer focus.
• Good communication and listening skills.
• Knowledge of customer service principles and practices.

Responsibilities

• Open and manage existing customer accounts.
• Answer a high volume of customer calls.
• Obtain and evaluate all relevant information to handle inquiries.

Skills

Interpersonal skills

Communication skills

Attention to detail

Data entry skills

Stress tolerance

Job description

Join to apply for the Customer Experience Representative role at Parkland Corporation

Get AI-powered advice on this job and more exclusive features.

Description

The Opportunity :

The Customer Experience Representative (CXR) is responsible for responding and resolving customer inquiries across multiple channels (phone, email, social, chat).

Responsibilities :

• Open and manage existing customer accounts by recording and maintaining account information
• Answer a high volume of customer calls and achieve Service Level of 85%
• Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
• Direct or escalate requests and unresolved issues to the designated resource
• Increase revenue through inside sales initiatives
• Perform customer verifications
• Perform credit verification using the Equifax credit tool
• Process credit card pre-authorizations and sales accurately
• Keep records of customer interactions and transactions through account comments
• Manage administration associated with customer accounts
• Communicate and coordinate with internal departments
• Other duties as assigned

Requirements :

• Great interpersonal skills (internal / external), with relentless customer focus
• Good communication and listening skills
• Knowledge of customer service principles and practices
• Numeric, oral and written language applications
• Good data entry / keyboard skills
• Knowledge of administration and clerical processes
• Attention to detail and accuracy
• Self-starter, with the ability to be flexible
• Stress tolerance
• Experience with training and onboarding at Parkland or previous (Training SME)

Additional Information :

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

We are an equal opportunity employer and encourage applications from all qualified individuals. Our team spans across Canada, the United States, and the Caribbean, fostering a culture of diversity, equity, inclusion, and belonging.

Final candidates will be required to undergo a confidential pre-employment background check.

Details :

• Seniority level : Entry level
• Employment type : Full-time
• Job function : Other
• Industries : Oil and Gas

J-18808-Ljbffr

Create a job alert for this search

Customer Experience Representative • Amherst, NS, Canada