Customer Experience Manager - Remote Position

AO Globe Life - Nzube Justin Ejifugha; Winnipeg; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading life insurance provider in Winnipeg is seeking a Customer Experience Manager to enhance client service and assist Canadian families. The ideal candidate will possess exceptional communication skills and an LLQP license, with a focus on providing outstanding support across various channels. This role offers comprehensive benefits and opportunities for career advancement within a flexible and supportive work environment.

Benefits

Health, dental, and vision coverage

Growth opportunities

Flexibility in remote work

Supportive culture

Qualifications

• Outstanding written and verbal communication skills.
• Strong ability to de-escalate situations.
• Meticulous attention to detail.
• Ability to work independently and collaboratively.

Responsibilities

• Provide world-class customer service across communication channels.
• Explain policy details and processes to clients.
• Resolve client issues with professionalism.
• Maintain accurate records of customer interactions.
• Contribute to a positive team environment.

Skills

Exceptional communication skills

Problem-solving ability

Organizational skills

CRM software proficiency

Team player

Education

LLQP license

Job description

Are you renowned for your exceptional customer service skills and a genuine desire to help others? Do you thrive in a role where you can be the first point of contact, ensuring every client interaction is positive and impactful? AO Globe Life is seeking a dedicated Customer Experience Manager to elevate our client service and support Canadian families with their financial needs.

Your Key Contributions:

• Provide world-class customer service across various communication channels (phone, email, chat) to clients with inquiries about our insurance products and services.

• Patiently and clearly explain policy details, benefits, and application processes to ensure client understanding.

• Efficiently resolve client issues and concerns, escalating complex matters when necessary, while maintaining a high level of professionalism.

• Maintain accurate and detailed records of all customer interactions.

• Contribute to a positive and collaborative team environment, always seeking to improve the customer journey.

What Makes You a Perfect Fit:

• Outstanding written and verbal communication skills with a clear, empathetic, and professional tone.

• A natural problem-solver with a strong ability to de-escalate situations and find effective solutions.

• Exceptional organizational skills and meticulous attention to detail.

• Proficiency in using CRM software and other customer service tools.

• Ability to work independently while also being a strong team player.

• LLQP license is required (we offer robust training and support to help you achieve this important qualification!).

Why Choose AO Globe Life?

• Impactful Role: Directly contribute to client satisfaction and peace of mind.

• Growth Opportunities: Pathways for career advancement within our customer service or other departments.

• Comprehensive Benefits: Enjoy health, dental, and vision coverage to support your well-being.

• Supportive Culture: Work in a friendly and collaborative environment where your contributions are valued.

• Flexibility: Options for remote work, providing excellent work-life balance.

Are you ready to be the face of exceptional service? We'd love to hear from you!

About AO Globe Life: AO Globe Life is a leading provider of life insurance and financial services dedicated to helping Canadians achieve financial security. We pride ourselves on our commitment to our clients and fostering a supportive work environment.

Equal Opportunity Employer: AO Globe Life is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply, regardless of race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidate must reside in Canada to apply.