Customer Experience Manager - Remote Position

AO Globe Life - Nzube Justin Ejifugha; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading provider of life insurance in Canada seeks a Customer Experience Manager to enhance client service. Responsibilities include providing exceptional customer support, explaining products, and resolving inquiries. Candidates should possess outstanding communication skills and LLQP license is required. The role offers remote work, comprehensive benefits, and pathways for growth.

Benefits

Health, dental, and vision coverage

Growth opportunities

Supportive culture

Flexible remote work options

Qualifications

• Clear, empathetic, and professional communication is essential.
• Strong ability to de-escalate situations.
• Meticulous attention to detail.

Responsibilities

• Provide world-class customer service across various channels.
• Patiently explain policy details and application processes.
• Resolve client issues while maintaining professionalism.
• Maintain accurate records of customer interactions.
• Contribute to a positive team environment.

Skills

Outstanding written and verbal communication skills

Natural problem-solver

Exceptional organizational skills

Proficiency in using CRM software

Ability to work independently

Education

LLQP license

Job description

Overview

Customer Experience Manager - Remote Position. AO Globe Life is seeking a dedicated Customer Experience Manager to elevate our client service and support Canadian families with their financial needs.

Your Key Contributions:

• Provide world-class customer service across various communication channels (phone, email, chat) to clients with inquiries about our insurance products and services.
• Patiently and clearly explain policy details, benefits, and application processes to ensure client understanding.
• Efficiently resolve client issues and concerns, escalating complex matters when necessary, while maintaining a high level of professionalism.
• Maintain accurate and detailed records of all customer interactions.
• Contribute to a positive and collaborative team environment, always seeking to improve the customer journey.

What Makes You a Perfect Fit

• Outstanding written and verbal communication skills with a clear, empathetic, and professional tone.
• A natural problem-solver with a strong ability to de-escalate situations and find effective solutions.
• Exceptional organizational skills and meticulous attention to detail.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently while also being a strong team player.
• LLQP license is required (we offer robust training and support to help you achieve this important qualification!).

Why Choose AO Globe Life?

• Impactful Role: Directly contribute to client satisfaction and peace of mind.
• Growth Opportunities: Pathways for career advancement within our customer service or other departments.
• Comprehensive Benefits: Enjoy health, dental, and vision coverage to support your well-being.
• Supportive Culture: Work in a friendly and collaborative environment where your contributions are valued.
• Flexibility: Options for remote work, providing excellent work-life balance.

Are you ready to be the face of exceptional service? We’d love to hear from you!

About AO Globe Life: AO Globe Life is a leading provider of life insurance and financial services dedicated to helping Canadians achieve financial security. We pride ourselves on our commitment to our clients and fostering a supportive work environment.

Equal Opportunity Employer: AO Globe Life is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply, regardless of race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidate must reside in Canada to apply.

Are you willing to invest in the license process financially?

Do you require sponsorship or a visa to work?