Customer Experience Manager evenings and weekends

Michaels Stores; Vaughan; On-site; CAD 35,000 - 55,000; Part time

Job summary

An established industry player is seeking a Customer Experience Manager for evenings and weekends. This role involves leading front-end operations, ensuring compliance with policies, and delivering exceptional customer service. You'll manage a dedicated team, execute in-store events, and promote a positive shopping environment. If you're passionate about retail and enjoy working in a dynamic environment, this position offers an exciting opportunity to make a difference in customers' shopping experiences while contributing to a creative community.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.
• Ability to communicate effectively and promote a positive environment.

Responsibilities

• Assist Store Manager in ensuring compliance with policies and standards.
• Train, coach, and develop the customer experience team.
• Interact positively with customers and assist with locating products.

Skills

Retail Management

Customer Service

Team Leadership

Communication

Job description

Customer Experience Manager evenings and weekends

Join us as a Customer Experience Manager evenings and weekends at Michaels Stores.

Job Details

Location: Store - TOR-WOODBRIDGE, ON

Deliver a customer-centric shopping experience by managing front-end operations, leading omnichannel processes, maintaining store recovery standards, and providing friendly customer service.

Responsibilities

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Ensure adherence to front-end policies; meet KPIs; manage team performance.
3. Plan and execute in-store events and classes.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, inventory processes, and onboarding new team members.
7. Train, coach, and develop the customer experience team; participate in performance management.
8. Serve as Manager on Duty (MOD).
9. Interact positively with customers, assist with locating products, and provide solutions.
10. Participate in truck unloading, stocking, and cross-training in custom framing.
11. Lead delivery of high-quality custom framing solutions where applicable.

Qualifications & Skills

Retail management experience preferred. Ability to stand long periods, move throughout the store, lift heavy items, and work nights, weekends, and early mornings. Ability to communicate effectively and promote a positive environment.

Additional Information

Applicants must meet legal requirements; the role involves physical activity and working in a retail environment with climate-controlled and outdoor areas. Benefits include health insurance, paid time off, tuition assistance, and employee discounts.

Company Overview

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing and are an equal opportunity employer.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Other
• Industry: Retail