Customer Experience Lead — Toronto (Onsite)

Quince; Toronto; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Performance bonus

3-week training

Onsite in Toronto

Job summary

Quince, a Toronto-based DTC brand, seeks a Customer Experience Associate to be the human heartbeat across chat, email, phone and social channels, with weekly onsite work in Toronto.

You will own the customer journey from start to finish, delivering thoughtful service, resolving issues with empathy, and guiding customers on our premium, fair-price essentials. Minimum 2 years of customer service required.

Qualifications

• High School diploma or GED.
• Minimum 2 years of customer service experience.
• Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally.
• Candidates will work onsite in our Toronto office

Responsibilities

• Own the full customer experience across chat, email, phone, and social channels.
• Deliver brand-aligned service with a refined tone and attention to detail.
• Resolve issues with empathy and fairness to foster loyalty to Quince.
• Navigate service platforms and use available resources to answer queries quickly.
• Raise recurring questions or friction points to help improve the experience.

Skills

Customer service

Communication

Education

High School diploma or GED

Job description

Quince, a Toronto-based DTC brand, seeks a Customer Experience Associate to be the human heartbeat across chat, email, phone and social channels, with weekly onsite work in Toronto.

You will own the customer journey from start to finish, delivering thoughtful service, resolving issues with empathy, and guiding customers on our premium, fair-price essentials. Minimum 2 years of customer service required.