Customer Experience Coordinator

Molson Coors Beverage; Toronto; Hybrid; CAD 67,000 - 89,000; Full time

Job summary

A leading beverage company in Toronto, ON, is seeking a Customer Experience Coordinator to enhance customer service efforts. The role involves stakeholder collaboration, project management, and communication skills to support product commercialization. Ideal candidates will have 3-5 years of experience in sales or customer service within a matrix organization, along with a degree in Business Administration.

Benefits

Flexible work programs

Health, dental, and vision benefits

Competitive salary and benefits

On-site pub and free beverages

Qualifications

• 3-5 years of relevant experience in sales and/or customer service working within a matrix organization.
• Experience influencing at multiple levels within a matrix organization.
• Track record of delivering sales/retail service solutions.

Responsibilities

• Influence and interact with stakeholders at all levels.
• Identify issues impacting the customer experience and put plans in place.
• Responsible for communication flow of commercialization.

Skills

Sales experience

Customer service

Project management

Problem-solving

Communication

Education

Associate's or bachelor's degree in Business Administration

Job description

Requisition ID: 35739

Cheers to creating an incredible tomorrow!

At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcoholic brands, and a bold vision for our future, we’re on the path to transforming the beverage industry. That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward.

We seek, value, and respect everyone’s unique perspectives and experiences, knowing that we are stronger together. We collaborate as a team and celebrate each other’s successes.

Here’s to crafting careers and creating new legacies.

Crafted Highlights:

In the role of Customer Experience Coordinator working in Toronto, ON, you will be part of the Commercial Operations team. The Customer Experience Coordinator will be responsible for bringing to life the Molson Coors Customer Service Charter—namely, conceptualizing and supporting strategies, tactics, and processes that enable Molson Coors to deliver best-in-class customer service to retailers who sell our products (our customers). They will be responsible for proactive and precise service-related communications to our frontline sales team and our customers. They will build, maintain, and track our progress on a customer service scorecard to hold Molson Coors accountable for being a first-choice supplier in the market.

This position reports to Sr Manager, Customer Operations, and works closely with Canadian Commercial Sales and Marketing teams.

What You’ll Be Brewing:

• Lead through influence: Influences and interacts regularly with stakeholders at all levels to understand and align on solutions that remove barriers for the commercial organization and our customers.
• Problem solving and project management: Quickly identifies issues impacting the customer experience and puts plans in place to solve them, balancing long- and short-term issues through prioritization.
• Customer service: Responsible for the communication flow of commercialization, owning the content and communication needed to successfully sell and support Molson Coors brands (which includes ensuring the sales teams have retail solutions that meet their needs and the needs of our customers).
• Go-to-market expert: Play an integral role in how our new products and innovations go from concept to on-shelf, namely responsible for meeting all regional and customer requirements for product launches.

Key Ingredients:

• You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy.
• You are confident, diplomatic, professional, and exercise great judgment in developing and maintaining excellent business relationships.
• You are serious about execution and take pride in a proven track record in delivering results.
• You are a strong team player who can inspire others; you respect your commitments, hold yourself and others around you accountable.
• You have an associate’s or bachelor’s degree in Business Administration or another relevant field.
• You have 3-5 years of relevant experience in sales and/or customer service working within a matrix organization (CPG or similar industry preferred).
• You have experience influencing at multiple levels within a matrix organization.
• You can complete complex projects quickly and adeptly with an understanding of business priorities.
• You know how to build cross-functional relationships and collaborate to achieve the best outcome for the business and the customer.
• You have a track record of delivering sales/retail service solutions for the business.
• You have had success as an influential voice within a business; you can rally support and drive positive change within established processes and systems.
• Project management, organizational skills, and high attention to detail are required in this role. Maintaining several timelines and collaborating with the Project Management Team are part of the day-to-day.
• French is an asset.
• As part of the recruitment process, candidates will be required to provide consent to complete a criminal background check.

Beverage Bonuses:

• Flexible work programs supporting work-life balance, including a hybrid work model of 3 days in the office.
• We care about our people and planet, with stretch goals around our key priorities.
• We care about our communities and play our part to make a difference—from charitable donations to building parks and giving back to the community.
• Engagement with Business Resource Groups providing volunteer opportunities, leadership experience, and networking.
• Opportunities for growth and development through our First Choice Learning programs.

• Participation in our Total Rewards program with a competitive salary, incentive plans, parental leave, health, dental, vision, retirement plans with employer match, generous paid time off, wellness incentives, and an Employee Assistance Program (EAP).
• On-site pub, access to brand clothing and swag, top events, and free beverages.
• Work within a fast-paced, innovative company with passionate colleagues from diverse backgrounds.

Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds. If you require a reasonable accommodation during the application or recruitment process, please email [e-mail].

Pay and Benefits:

We are committed to fair and equitable pay. The total rewards package includes a salary range of $67,700 to $88,800, plus a 10% target short-term incentive, and approximately $11,000 on average spent on benefits including health, dental, vision, retirement with employer match, wellness incentives, and EAP. Paid time off includes holidays, vacation days, and sick days. The salary range is based on various factors including experience, skill set, and location.