Customer Experience Coordinator

at; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading fashion retailer in Montreal is seeking a Customer Experience Coordinator to enhance the customer journey. You will ensure client expectations are consistently exceeded and help shape the in-store environment. Ideal candidates have experience in sales or hospitality and excel in building customer relationships. The role includes a top-notch training program, clothing allowance, and employee discounts.

Benefits

Top-of-the-line training program

Clothing allowance

Generous employee discount

Opportunity for career advancement and travel

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills, with enthusiasm for building relationships.
• Professional verbal and written communication skills.

Responsibilities

• Ensure client expectations are exceeded at each visit.
• Map clienteling activities for each guest.
• Create a seamless, positive atmosphere in the customer experience.

Skills

Customer service

Sales experience

Relationship building

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do :

1. Ensure client expectations are exceeded at each visit and maintain an environment focused on the client experience by utilizing hospitality tools provided.
2. Ensure all employees present professionally for each customer interaction according to company policies and practice the highest level of customer service to achieve maximum sales.
3. Map clienteling activities for each guest.
4. Create a seamless, positive atmosphere in the customer experience.
5. Partner with leadership and expert teams to proactively address service issues.
6. Perform other duties as assigned by the store leadership team.

Who you are :

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills, with enthusiasm for building relationships.
• Professional verbal and written communication skills.

What you will get :

• A top-of-the-line training program, unique to the industry.
• A clothing allowance for each new season and a generous employee discount.
• An opportunity to build a career with one of the fastest-growing companies in fashion, with opportunities to travel to other stores and abroad.

Note: The job posting does not indicate that it is expired or no longer available.