Customer Experience Clerk

City of Maple Ridge; Maple Ridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

The City of Maple Ridge is seeking a Customer Experience Clerk to enhance community recreational services by providing essential support with registration, facility bookings, and public assistance. Ideal candidates will possess clerical experience and strong customer service skills to effectively meet the needs of visitors in a welcoming manner.

Benefits

Municipal Pension Plan

Employee wellness program

Professional development opportunities

Qualifications

• Completion of Grade 12 with commercial subjects.
• Clerical experience including cashiering.
• First Aid certification is preferable.

Responsibilities

• Handle recreation program registrations and facility admissions.
• Assist with room bookings and special events.
• Support patrons and ensure facility safety.

Skills

Customer service

Cash handling

Data entry

Communication

Office practices

Education

Completion of Grade 12

Job description

City of Maple Ridge

Customer Experience Clerk

Competition # 25-124
Status: Auxiliary
Department: Recreation Services
Salary: $26.73 - $31.39 per hour
Closing: July 20, 2025

We strive for excellence as we deliver vital municipal services with innovation, accountability and efficiency to meet the needs of the community now and into the future. Be part of our story. Come grow with us!

POSITION OVERVIEW
We are seeking Customer Experience Clerks to warmly welcome visitors and families to our recreation facilities in the City of Maple Ridge. This role involves a blend of clerical, cashiering, and receptionist duties, providing essential assistance and information to the public. Responsibilities include handling recreation program registrations, facility admissions, bookings, activities, events, schedules, rentals, and fees.

Additionally, Customer Experience Clerks assist with registration and access to various programs and services. They also play a crucial role in ensuring the safety of patrons and the facility by supporting building security and monitoring security cameras. Join us in enhancing the recreational experience for our community!

EDUCATION AND EXPERIENCE
Completion of the Grade 12 including or supplemented by courses in standard commercial subjects; some clerical experience including cashiering; First Aid certification is preferable; or an equivalent combination of training and experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Sound knowledge of computer terminal and cash register operations.
• Sound knowledge of programs, room bookings, activities and services offered by the Parks Recreation and Culture Department.
• Good knowledge of modern office practices and procedures.
• Ability to meet and deal effectively with the public in a positive manner in providing information and assistance related to the work.
• Ability to receive remittances, process payments, make change, issue receipts, and balance cash accurately.
• Ability to perform data entry with accuracy and to perform clerical tasks related to the work.
• Ability to follow oral and written instructions and to learn assigned recurrent clerical tasks of some complexity within a reasonable time.
• Ability to meet Municipal standards.

HOURS OF WORK:
Hours of work are governed by Schedule B (I,K) of the Collective Agreement based on a thirty-five (35) hour week under Article 13.01, which may work any seven (7) hours or part thereof between the hours of 5:45am and 11:30pm; Monday to Sunday, inclusive, without shift differential. This position may be required to work more than five (5) consecutive shifts in a week or more than thirty-five (35) hours in a week without overtime rates being paid.

ADDITIONAL INFORMATION
This is an auxiliary position with no on-going schedule of hours.

EQUITY STATEMENT
At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve.

Accommodations are available on request for candidates taking part in all aspects of the selection process by contacting [e-mail].

WHAT WE OFFER YOU
The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.

We thank all applicants for their interest, however, only those under consideration will be contacted.

APPLYNOW