Customer Experience Associate- Simcoe Branch (18.75 hours/week)

Scotiabank; Central Ontario; On-site; CAD 35,000 - 55,000; Part time

Job summary

In dieser spannenden Rolle als Customer Experience Associate bei einer führenden Bank sind Sie das Herzstück unserer Filiale. Sie werden die Möglichkeit haben, mit Kunden in Kontakt zu treten, ihre Bedürfnisse zu erkennen und ihnen erstklassigen Service zu bieten. Durch Ihre technischen Fähigkeiten fördern Sie digitale Banklösungen und helfen den Kunden, ihre finanziellen Ziele zu erreichen. Diese Position bietet nicht nur die Chance, in einem dynamischen Team zu arbeiten, sondern auch eine Plattform für persönliches Wachstum und berufliche Entwicklung. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zu helfen und eine positive Auswirkung auf die Gemeinschaft zu haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Karriereentwicklungsmöglichkeiten

Interne Schulungen

Wettbewerbsfähiges Vergütungspaket

Anerkennung für hohe Leistungen

Qualifications

• Nachgewiesene Kundenservicefähigkeiten durch Berufserfahrung oder Engagement in der Gemeinschaft.
• Starke technische Fähigkeiten zur Förderung digitaler Bankoptionen.

Responsibilities

• Aufbau starker Kundenbeziehungen und Bereitstellung hervorragenden Kundenservice.
• Proaktive Ansprache der Kundenbedürfnisse und Unterstützung bei Banktransaktionen.

Skills

Kundenservicefähigkeiten

Technische Fähigkeiten

Verkaufskompetenz

Flexibilität

Tools

Mobile Banking Anwendungen

Job description

Title: Customer Experience Associate- Simcoe Branch (18.75 hours/week)

Requisition ID: 214950

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package