Customer Experience Associate - Sales

AutoCanada; London; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading automotive dealership is seeking a Customer Experience Associate to oversee and enhance customer satisfaction. This full-time role involves managing interactions, analyzing feedback, and collaborating across departments. Ideal candidates will have proven experience, leadership skills, and a strong commitment to customer service excellence.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Qualifications

• Proven experience in customer service or management in automotive.
• Strong leadership and interpersonal skills.
• Familiarity with CRM systems and analytical mindset.

Responsibilities

• Oversee end-to-end customer experience.
• Collaborate with departments to enhance customer satisfaction.
• Analyze feedback to implement improvement strategies.

Skills

Leadership

Communication

Problem Solving

Interpersonal Skills

Analytical Mindset

Tools

CRM Systems

Customer Feedback Tools

Job description

Position : Customer Experience Associate - Sales

Dealership : London Honda

Location : London, ON

Classification : Full-Time, Immediate Hire

London Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

What drives your day-to-day?

• Oversee and manage the end-to-end customer experience, ensuring high levels of satisfaction at all touchpoints.
• Collaborate with various departments, including sales, service, and marketing, to streamline customer interactions and enhance overall satisfaction.
• Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
• Analyze customer feedback and data to identify areas for improvement and implement strategies to address concerns.
• Resolve customer issues in a timely and satisfactory manner and escalate as necessary
• Implement innovative strategies to enhance the overall customer journey, from pre-sales to post-sales support.
• Stay abreast of industry trends and competitor activities to identify opportunities for improvement.
• Answering phones for Service and pass on messages as necessary.
• Valet vehicles to the door for customers and / or escort customers to their vehicle.
• Work with customers in regard to Surveys for Service and Sales

What are the must-haves…

• Proven experience in a customer service or customer experience management role within the automotive industry.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Excellent communication and problem-solving abilities.
• Familiarity with CRM systems and customer feedback tools.
• Analytical mindset with the ability to use data to drive decision-making.

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental / physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.