Customer Experience Associate - Rideau and William, Ottawa - 18.75 hours/wk

Scotiabank; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a purpose-driven team at a leading financial institution as a Customer Experience Associate. This role is pivotal in providing exceptional service and building strong customer relationships, ensuring clients feel valued and understood. You'll engage with customers, assist them with their banking needs, and promote innovative digital solutions. With a focus on professional development and a collaborative work culture, this opportunity offers a rewarding career path where your contributions will make a real difference in the community. If you're eager to succeed and grow in a dynamic environment, this role is perfect for you.

Benefits

Professional Development Opportunities

Internal Training

Collaborative Team Environment

Competitive Compensation and Benefits

Qualifications

• Proven customer service skills through work or community involvement.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Process transactions and identify simple sales opportunities.

Skills

Customer Service Skills

Flexibility

Sales Skills

Technical Skills

Tools

Mobile Banking Applications

Job description

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

1. Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
2. Processing day-to-day transactions
3. Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
4. Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

1. Build strong customer relationships and deliver excellent customer service
2. Uncover and solve customers’ needs
3. Explain complicated concepts simply
4. Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
5. Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

1. Have proven customer service skills through work or community involvement
2. Are willing to assist in a professional, friendly and efficient manner
3. Are available to work a flexible schedule
4. Are comfortable in simple sales situations
5. Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

1. The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
2. A rewarding career path with diverse opportunities for professional development
3. Internal training to support your career growth and enhance your skills
4. An organization committed to making a difference in our communities – for you and our customers
5. You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
6. A competitive compensation and benefits package

Location(s): Canada : Ontario : Ottawa

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.