Customer Experience Associate - Prince-Arthur - 37.5h

TD; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate to build lasting customer relationships through service transactions and banking product advisory. The role involves processing financial transactions, addressing customer needs, and promoting suitable banking solutions while ensuring a positive experience.

Benefits

Comprehensive Total Rewards package

Qualifications

• 1+ years relevant experience preferred.
• Strong organizational and planning skills.

Responsibilities

• Process financial transactions like deposits and withdrawals.
• Identify customer needs and recommend banking solutions.
• Deliver high-quality customer service.

Skills

Organizational Skills

Time Management

Communication

Education

High School diploma

Tools

MS Office

Job description

Customer Experience Associate - Prince-Arthur - 37.5h

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Job Overview

At TD Canada Trust, we are the frontline of TD Bank, dedicated to building deep, long-lasting customer relationships through a broad range of service transactions and advisory on banking products. We aim to understand customer needs and promote suitable solutions, ensuring a positive experience.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments following standard procedures and regulations.
• Identify customer needs and recommend tailored banking solutions while maintaining confidentiality.
• Respond to and resolve customer concerns, escalating issues as needed.
• Meet goals by promoting banking solutions and completing transactions accurately and timely.
• Engage personally with customers to provide clear and appropriate advice on banking services.
• Contribute to a positive, diverse, and equitable work environment and participate in personal development.
• Support team activities by staying dedicated, respectful, and communicative about routine tasks.
• Deliver high-quality customer service and suggest operational improvements.

Qualifications

• High School diploma or 1+ years relevant experience.
• Strong organizational, planning, and time management skills.
• Proficiency in MS Office and internet usage.
• Initiative, accuracy, and attention to detail to handle multiple priorities.
• Effective communication skills, both verbal and written, in a calm and courteous manner.

Additional Information

We offer a comprehensive Total Rewards package, including salary, benefits, and development opportunities. We are committed to accessibility and support for all candidates during the hiring process.

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