Customer Experience Associate - Pointe-Claire, Colonnades - 18.75h

TD; Pointe-Claire; On-site; CAD 60,000 - 80,000; Part time

Job summary

Ein etabliertes Finanzinstitut sucht einen engagierten Kundenservice-Mitarbeiter, der in der Lage ist, Kundeninteraktionen zu gestalten und Finanztransaktionen präzise zu verarbeiten. In dieser Rolle werden Sie die Bedürfnisse der Kunden erkennen und maßgeschneiderte Lösungen empfehlen, um eine positive Erfahrung zu gewährleisten. Wenn Sie über hervorragende Kommunikationsfähigkeiten und ein Gespür für Kundenservice verfügen, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines dynamischen Teams, das sich für die Förderung einer positiven und vielfältigen Arbeitsumgebung einsetzt.

Qualifications

• Mindestens 1 Jahr relevante Erfahrung im Kundenservice.
• Hervorragende Kommunikationsfähigkeiten in Wort und Schrift.

Responsibilities

• Verarbeiten von Finanztransaktionen wie Einzahlungen und Abhebungen.
• Beratung der Kunden zu Banklösungen und Prozessen.

Skills

Kundenservice

Finanztransaktionen

MS Office

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Education

High School Diplom

Bachelorabschluss oder gleichwertig

Tools

MS Office (Word, Excel, Outlook)

Job description

Join to apply for the Customer Experience Associate - Pointe-Claire, Colonnades - 18.75h role at TD

Join to apply for the Customer Experience Associate - Pointe-Claire, Colonnades - 18.75h role at TD

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Work Location:
Pointe Claire, Quebec, Canada

Hours:
18.75

Line Of Business:
Personal & Commercial Banking

Pay Details:
22.50 CAD / $22.50 - $28.33 CAD / $28.33

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered base pay may vary based on skills, experience, knowledge, location, and organizational needs. Candidates are encouraged to discuss compensation questions with their recruiter.

Job Description:

Department Overview:
At TD Canada Trust, we are the frontline of TD Bank. We aim to build deep, long-lasting relationships with customers through a broad range of transactions and advisory services. We understand customer needs and promote appropriate products and services, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Description:

Are you personable and capable of making customer interactions delightful? Can you accurately process financial transactions and provide excellent customer service? If yes, apply for the Customer Experience Associate position. We seek an all-around champion who understands customer needs and can recommend suitable banking solutions for a positive experience.

In This Role, You Will:

• Process financial transactions such as deposits, withdrawals, and bill payments following procedures, regulations, and TD's ethical standards.
• Assess customer needs and recommend tailored solutions, exercising discretion in confidential matters.
• Respond to and resolve customer concerns, escalating non-standard issues as necessary.
• Promote banking solutions and complete business processes accurately and promptly to meet goals.
• Engage personally with customers, advising them clearly on banking processes and solutions.
• Contribute to a positive, diverse, and equitable work environment by promoting teamwork and participating in personal development.
• Support team efforts by respecting colleagues, staying dedicated, and updating on routine activities.
• Deliver high-quality customer experiences and suggest operational improvements to enhance efficiency.

Job Requirements:

• High School diploma and/or 1+ years of relevant experience.
• An undergraduate degree or equivalent is an asset.
• Strong organizational, planning, and time management skills for a fast-paced environment.
• Proficiency with MS Office (Word, Excel, Outlook) and internet use.
• Initiative, accuracy, and attention to detail to handle multiple tasks and priorities.
• Excellent communication skills, both verbal and written, in a calm and courteous manner.