Customer Experience Associate, Part-Time - Valleyview, AB (26.25 Hours/Week) (Future Opportunity)

Scotiabank; British Columbia; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Associate in British Columbia. This role focuses on building customer relationships and providing exceptional service by uncovering needs and processing transactions. Ideal candidates will have proven customer service skills and strong technical abilities. Join a collaborative team and enjoy a competitive compensation package while supporting community success.

Benefits

Diverse professional development opportunities

Internal training for growth

Competitive compensation and benefits package

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly, and efficient manner.
• Comfortable with simple sales situations.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and address customer needs.
• Process daily transactions.

Skills

Customer service skills

Technical skills

Flexibility

Job description

Requisition ID: 232628

Join a purpose-driven, results-oriented, and inclusive high-performing team.

About The Role

As a Customer Experience Associate, you are the face, character, and heart of our branches. Scotiabank prioritizes putting customers first and helping them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian banking branch network, your focus is to provide exceptional service throughout the customer journey by:

1. Taking a proactive approach to discover customer needs and listening to understand their requests.
2. Processing daily transactions.
3. Nurturing long-standing relationships.
4. Contributing to branch targets by identifying and fulfilling sales opportunities.
5. Sharing your technical knowledge by introducing clients to mobile banking applications and helping them manage their banking needs.

Is this role right for you? In this role, you will:

• Build strong customer relationships and deliver excellent service.
• Uncover and address customer needs.
• Explain complex concepts simply.
• Demonstrate success in a target-based environment and contribute positively to a team.
• Be eager to learn and determined to succeed.

Skills

We'd love to work with you if you:

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly, and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable with simple sales situations.
• Have strong technical skills and can promote digital and self-service banking options.

What’s in it for you?

• The opportunity to join a forward-thinking organization with a collaborative team of innovators.
• A rewarding career path with diverse professional development opportunities.
• Internal training to support your growth and skills enhancement.
• An organization committed to making a difference in communities.
• Recognition and rewards for high performance, supported by leadership development conversations and internal training.
• A competitive compensation and benefits package.

Location: Canada, Alberta, Valley View

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future," helping customers, families, and communities succeed through a broad range of services including banking, wealth management, and investment banking.

We value the unique skills and experiences of each individual and are committed to creating an inclusive environment. If you require accommodations during the recruitment process, please inform our recruitment team. Candidates must apply online. We thank all applicants; only those selected for an interview will be contacted.